Southern Mazda Newport News - Service Center

Went in for my 1 year service free oil change and free stste inspection. Received an excellent rating on my free complete vehicle inspection, in other words everything was in great order. Had my tires rot stste inspection. Received an excellent rating on my free complete vehicle inspection, in other words everything was in great order. Had my tires rotated at a reasonable price. Extremely happy with the service department at Southern Mazda they do great work and I don't take all day to accomplish it. Very glad I bought my vehicle at Southern Mazda. Love my Mazda CX 30. More

I appreciate everything that’s done to my vehicle everyone is very nice and helpful. I will be back a lot more to get my car serviced everyone is very nice and helpful. I will be back a lot more to get my car serviced More

The service would be top notch if you brought back courtesy car wash, pick up and drop off, and a much better waiting area. courtesy car wash, pick up and drop off, and a much better waiting area. More

You started my oil change about 2 hours after the appointment time. Could do better appointment time. Could do better More

My car has an oil change and they didn’t put the correct amount of oil in my car. I had my oil light come on 2 days later and had to buy more oil to put in my car. Worst experience ever. amount of oil in my car. I had my oil light come on 2 days later and had to buy more oil to put in my car. Worst experience ever. More

Once again I am pleased with my service for my Mazda CX5. I have been going to Southern Mazda from Williamsburg for 5 years. I have been going to Southern Mazda from Williamsburg for 5 years. More

The team gave my mazda their best service, yet! ! My classic 2001 needed new motor mounts and drive train. Now, my car drives like brand new!! Great customer service ! My classic 2001 needed new motor mounts and drive train. Now, my car drives like brand new!! Great customer service More

My 2022 CX-9 with less than 17,000 miles required a complete engine reassembly when it experienced a cylinder misfire. Multiple employees at Southern Mazda, specifically Ayden and Cleon, regularly refu complete engine reassembly when it experienced a cylinder misfire. Multiple employees at Southern Mazda, specifically Ayden and Cleon, regularly refused to return my calls and messages despite escalation to Mazda corporate. The dealership refused to provide a loaner that would accommodate our family while they had our vehicle for nearly 3 weeks. I would absolutely not recommend this dealership to anyone and further, due to the lack of support from Mazda corporate and confidence in the vehicle, I will never purchase another Mazda or recommend the brand to anyone. I am extremely disappointed in the customer service I received during this time, with the sole exception being the service technician, Logan, who worked on the vehicle. We are longtime Mazda customers and I am sad that our experience ended up the way it did. We will no longer purchase Mazdas. More

The waiting time for routine maintenance is about average. The service staff are attentive and professional. average. The service staff are attentive and professional. More

Awesome customer service. I really enjoy coming to this dealership and the maintenance on my car is always top tier. I really enjoy coming to this dealership and the maintenance on my car is always top tier. More