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Southern Mazda Newport News - Service Center

Newport News, VA

4.7
76 Reviews
Call Service Center (757) 872-0512

76 Reviews of Southern Mazda Newport News - Service Center

Sort by
February 24, 2024

Southern Mazda is a class business, they honored a first time oil change even though my vehicle was bought brand new from a completely different dealer. Great staff to work with and quality work performed e More

by mpont1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Manager
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Helpful
February 23, 2024

Everyone is friendly and helpful in a very professional way. I have received great service each time I visit. Love my Mazda More

by Debbie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service. Cleon Skinner
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Feb 23, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
February 23, 2024

Cleon is fantastic. Hard worker who has stuck it out during dealership payout transition. Give him a raise! More

by matthobson_6
Recommend Dealer
Yes
Employees Worked With
Cleon he does a fantastic job
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Helpful
February 22, 2024

My experience with Southern Mazda has always been a very positive one. The work that has been performed is always correct and in a reasonable timeframe. I would recommend them to anyone considering having t More

by RALPHB1216
Recommend Dealer
Yes
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Feb 22, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
February 22, 2024

I scheduled ahead for an appointment which was really convenient. I scheduled for a tire rotation and balancing. I waited for an hour and by the time they were done, I had to leave to get my kids off of More

by ALF05112014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know their names.
Report | Print
Feb 26, 2024 -

Southern Mazda Newport News responded

"ALF05112014" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
February 21, 2024

First guy had no touch base with and had to call to find out status of my car. Cleon gets a 5 for final follow through. More

by Mazda lover
Recommend Dealer
Yes
Employees Worked With
Started with one gentleman who checked me in. I do know his name and ended with Cleon.
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Feb 22, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to provide us with this feedback.

Helpful
February 20, 2024

Fast friendly and professional. I chose this location because of their professional customer service. Thank you More

by amika3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in service department
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Feb 21, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
February 20, 2024

Very pleased with our sales person Carlos, he was excellent to work with. I would recommend him to others More

by skipb317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Fletcher
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Feb 21, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
February 14, 2024

Very friendly people and helpful. They want to make things right and make sure you are happy. They were very accommodating More

by freemanimal1
Recommend Dealer
Yes
Employees Worked With
General manager
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Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
February 14, 2024

I came in as a first time client with a tire issue. They were so kind, speedy, and caring. BEST EXPERIENCE More

by knd02
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner the service mamager
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Feb 14, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
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