Southern Oregon Subaru

Disrespectful and pushy I recently looked into buying a car at this dealer. The person who gave the test drive did a fine job but the person who was supposed to be negotiatin I recently looked into buying a car at this dealer. The person who gave the test drive did a fine job but the person who was supposed to be negotiating a price did not provide the information requested, they did not try to give numbers near the price requested saying 'we can work something out at that price' but not providing any details on the actual price of the car or which car he was actually referring too. This was extremely frustrating. Worst of all the person was disrespectful about what I deemed important in a car acting in a condescending manner. I can only assume that the person took it for granted that I could not afford the car and therefore was never really treating me as a customer. At this point I would NEVER recommend Southern Oregon Subaru to anyone. If a person is looking for a Subaru they should go elsewhere. More

Great car buying experience, no pressure! Jim Tullos at Southern Oregon Subaru gave us a great car buying experience when we bought our Subaru Outback.. He was thorough, answered questions, a Jim Tullos at Southern Oregon Subaru gave us a great car buying experience when we bought our Subaru Outback.. He was thorough, answered questions, and was friendly. There was no pressure selling, and all of the decisions were ours. We had done our homework, and we had the time we needed to make our decisions. I would definitely return to SOS and would recommend Jim to our friends and family. I also appreciate the prompt answers to my emails. Thank you! More

So comfortable and pleasant I went into this store incredibly concerned. I hate going into dealership. It is the worst. From the moment I shook hands with Nick Knutson the exp I went into this store incredibly concerned. I hate going into dealership. It is the worst. From the moment I shook hands with Nick Knutson the experience was relaxed and professional. We were looking for a used car and you never know what kind of problems you are going to inherit. Nick explained the process that their service department takes to ensure that the cars are mechanically healthy and clean. I got a beautiful used 2013 Outback. I was treated right and Nick worked hard to fit this vehicle into my budget! More

Selling my car I stopped in on 7/8/15 to see if they would be interested in buying my 2007 Volvo S80 V8 with 66k I first spoke to a sales person I told him what I I stopped in on 7/8/15 to see if they would be interested in buying my 2007 Volvo S80 V8 with 66k I first spoke to a sales person I told him what II had he went to ask the manager i could hear there conversation he ask.ed what engine was in the car I then replied 4.4 V8 the manage then asked me if I put the v8 in the car because a V8 wasn't Offered in that car I replied with Volvo offered the V9 for three years his attitude was that's not true you must have done that to the car and He had no interest in the car He was very rude .I have used them for service for my Mitsubishi and was very impressed with the service so I found this interaction to be very. Disapointing I won't be back I will just stick to Revolvo in g.p More

Increbile service backed by an even more amazing car company I always knew that Subaru was a top car, but when I went to SOVS after checking out Hondas and Toyotas and test driving a Forester, there was no compa I always knew that Subaru was a top car, but when I went to SOVS after checking out Hondas and Toyotas and test driving a Forester, there was no comparison. The cars are superior. Purchased a 2014 Forester and loved the car. Unfortunately, it has a factory defect on the dash - a quarter sized bubble. When I brought the car back a week after purchase they said "No problem. We'll replace the dash." Which they did. That is when the trouble started. The new dash vibrated. They repaired it. The problem returned - many times. Every time they said "Don't worry, if we can't fix it we'll take care of you." I was patient because they were nice, respectful and truly cared. The problem persisted and finally after nearly a year of issues Chris Sorensen stepped in worked out a deal with the national Subaru folks to get me a new 2014 Forester. Yes, it was a factory defect but still - I was absolutely amazed that he "did take care of me" and stuck to his word. How many car dealers and companies actually come through and take care of their customers like this? Not many, unfortunately. I will be a Southern Oregon Subaru customer for life now. They walked their talk! And I can't say enough about how they offered the best customer service I have ever seen from any company I've ever encountered. I will be buying my next car from them, that I am certain. More