Southern States Hyundai

Service department review: only go if necessary! Dakota was a pleasure to work with but the work itself could be better. When paying for an oil change and other repairs the windsheild wiper fluid wa Dakota was a pleasure to work with but the work itself could be better. When paying for an oil change and other repairs the windsheild wiper fluid was missed leaving me to worry what else was missed. Other dealerships will complementary vacuum/wash car; this place does the bare minimum. My check engine light was "adjusted." The paperwork didn't state the code for reference. They reduced the "diagnostic" cost after I questioned what I was paying for. I'd recommended to only have work done here if absolutely necessary. The charlotte location was far more superior and thorough/provided shuttle all throughout the city. When walking into the Raleigh location there isn't a greet. Overall, the only pleasant part is communication with Dakota but she can't be responsible for her counterparts. More

Great service and follow up. All work performed in a timely manner. Cami in with an emergency and was helped right away. I did not have an appointment. and follow up. All work performed in a timely manner. Cami in with an emergency and was helped right away. I did not have an appointment. More

Fantastic!! All staff extremely friendly. There was no pressure throughout the entire process. Everyone went out of there way to be helpful. Very impressed w All staff extremely friendly. There was no pressure throughout the entire process. Everyone went out of there way to be helpful. Very impressed with the time taken to complete the business. More

Very friendly and great service I was treated so professionally and the friendly service was outstanding! I will always go back to Southern States for all my vehicle needs! AAA to t I was treated so professionally and the friendly service was outstanding! I will always go back to Southern States for all my vehicle needs! AAA to the GM for taking the time to show me all the options available to me for my vehicle purchase and working out a great deal that met my needs! This dealership is top notch! More

Better Than Expected! Great experience dealing with Takye! We had an appointment to test drive & the car was available and ready. I give 5 stars for that alone!! He was Great experience dealing with Takye! We had an appointment to test drive & the car was available and ready. I give 5 stars for that alone!! He was extremely knowledgeable about the car & we appreciated his perspective on lease vs purchase. He was very professional & once we are ready we will definitely return to Southern States! Great job! More

Kona Purchase This is the second car we have purchased from Southern States. Specifically from Terry McLean. My husband purchased a new Sonata in 2016 and I purch This is the second car we have purchased from Southern States. Specifically from Terry McLean. My husband purchased a new Sonata in 2016 and I purchased a new Kona this week. Before making my purchase I did my research and narrowed my choices down to 3 vehicles. I went to the other dealers to test drive the other choices, and the salespeople, while nice, were not as knowledgeable as Terry. At one Honda dealership, the salesperson said he would call me in a few days, but never even took my contact information. Terry, was very patient, and we test drove 4 cars! Once settling on the Kona he had it delivered in a matter of 3 days, and worked late (on his birthday), so we could pick it up. More

New Santa fe purchase Just bought a new 2017 santa fe ultimate limited. The salesman Diaz Joyner was low pressure and very helpful, responsive, and knowledgeable. Got a fai Just bought a new 2017 santa fe ultimate limited. The salesman Diaz Joyner was low pressure and very helpful, responsive, and knowledgeable. Got a fair price with an overall pleasant experience. Dealership nice and finance staff good to work with. More

"Not honorable" or "Bait and switch"? After a couple of days of negotiating an “out the door” price on a 2018 Hyundai Elantra Value Edition we had an agreement from the Internet Sales and After a couple of days of negotiating an “out the door” price on a 2018 Hyundai Elantra Value Edition we had an agreement from the Internet Sales and signed off by the Sales Manager. We had our funding arranged through USAA and insurance setup on the vehicle. We made an appointment to close the deal. Everything seemed great up to that point. However, it went downhill from there. We arrived at the dealership and the car was not ready which is not a big deal. When they did finally locate the car, it was not a Value Edition. Instead, it was an SEL and they said that they would not honor their agreement for the “out the door” price on an Elantra Value Edition. We’d either have to take the SEL (lesser trim package) or pay $1,000 more for a Value Edition. At best, they’re not an honorable dealership in that they don’t honor their agreements. At worst, they attempted the ole “bait and switch” ploy. In either case, I’d suggest taking your business to another area dealership. More

Love these guys Will be back. Do not feel I need to commit further on my good experience and the friendless of the staff. My second purchase here Will be back. Do not feel I need to commit further on my good experience and the friendless of the staff. My second purchase here More

Great place to buy a car This was the best place to buy a car. Easy and hassle free. All of my questions were answered and I never felt rushed nor backed into a corner. I was This was the best place to buy a car. Easy and hassle free. All of my questions were answered and I never felt rushed nor backed into a corner. I was able to research the price I was given to make sure it was fair and indeed it was more than fair. If one decide to go, they should definitely utilize Mr. Ricky Lynch as their salesperson b/c he is the best. More