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Southern States Subaru

Raleigh, NC

Overview
Employees
Reviews
Vehicles
4.4
130 Reviews
Come visit us at Southern States Subaru your local Raleigh Subaru dealer. Our staff is ready to help you purchase or lease your next vehicle. When you visit our car dealership in the Raleigh area expect the superior customer service that you deserve. With years of experience and training the Southern States team will get you into the Subaru vehicle that is right for you. Southern States Automotive has been in business since 1986. The Southern States team is committed to excellence and making your car-buying experiences a positive one!
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2511 Wake Forest Rd

Raleigh, NC

27609

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Showing 130 reviews

December 14, 2025

Dealer sales people were very responsive and easy to deal with. Pricing was favorable compared to other dealers. More

by David M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2025 -

Southern States Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Southern States Subaru are glad to have you as a customer.

December 14, 2025

My experience here was great! They were very friendly and made the buying process easy. More

by Jc15
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joey Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2025 -

Southern States Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Southern States Subaru!

December 14, 2025

They were really friendly and were willing to meet a very fair deal. Will only buy from them in the future, probably my first time having a positive car sales experience in 45 years. More

by Rafaela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2025 -

Southern States Subaru responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Southern States Subaru!

December 13, 2025

My experience at Southern States Subaru was great. Everyone was very helpful and nice. I found the Subaru that I wanted and got an excellent deal. More

by Ben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Brockhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2025 -

Southern States Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 13, 2025

She is incredibly friendly, and very relatable. I had a wonderful experience getting my first car with her. She made the process very easy and as stress free as possible! More

by DMBARTOE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesalyn (JJ) Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2025 -

Southern States Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2025

Was so kind and helped me make my birthday wish come true, highly recommend Thanks you so much More

by Tina.anderson58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesalyn (JJ) Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2025 -

Southern States Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 11, 2025

Joey was easy to deal with. Seemed surprised when I told him the manager said I had to come there for service to validate my warranty, unless I purchased the extended warranty. More

by Wayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2025 -

Southern States Subaru responded

Wayne, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dec 15, 2025 -

Southern States Subaru responded

Wayne, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dec 15, 2025 -

Wayne responded

On the purchase: (1) The finance lied saying I needed to service my vehicle at the dealership to keep my warranty valid UNLESS I purchased the extended warranty. (2) cancelled the extended warranty the next day and was told I'd get the refund in two weeks. It took over two months. (3) My first oil change, they did not tighten the oil plug, so I ended up with a large oil puddle in my garage and had to return to the dealership to have it addressed. I got a sorry that happened. Cost me an extra trip and my time. (4) now I've had TWO back (hatch) windows shatter in nine weeks for no reason other than closing the hatch the first time and just this passed Saturday, I closed the driver side door that morning and the window shattered again. I asked at the dealership the first time it happened and was told there were no known issues or recalled on that. I was quoted around $1,100 to replace it. Will look into the window replacement this week. My wife has a 2018 Forester and has never had any issues with her windows.

December 09, 2025

Wonderful experience with Jesalyn! She was excellent! Very professional, knowledgeable and personable. She really helped me to understand all the new tech on SUV and did a great job in More

by Sher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesalyn (JJ) Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance gentleman was great as well making cost an easy buying process.
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Dec 10, 2025 -

Southern States Subaru responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Southern States Subaru!

December 09, 2025

Jesalyn was awesome! She was very knowledgeable and helpful. I would definitely go to her again and would recommend her! More

by Abby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesalyn (JJ) Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Dec 09, 2025 -

Southern States Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 09, 2025

We had a great experience at Southern States Subaru! Jesalyn was very helpful and made the car-buying process super painless & straightforward. More

by annamckenzie02
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesalyn (JJ) Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2025 -

Southern States Subaru responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Southern States Subaru are glad to have you as a customer.

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