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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
3,302 Reviews

3,302 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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March 02, 2022

They are excellent best, friendliest and most efficient staff ive ever had at any dealership. More

by JEEPIN1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 02, 2022

Good reliable service-friendly employees. Will continue to use them for my vehicle service. Good value More

by MARKHATCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 02, 2022

The staff at Southern Team is terrific. Always friendly, efficient, and very communicative. They give my Subaru lots of love. More

by LCOSTA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed or pictured, and I don't remember their names.
Mar 03, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 01, 2022

Service is good but the wait is not. we had to wait 2 1/2 hours for an oil change and inspection on a 2021 Subaru. More

by alfred.cadotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woman service advisor.
Mar 02, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for bringing this to our attention, Alfred. Please know that we have forwarded your information to our service leaders who will be contacting you directly to ensure satisfaction. Be well.

March 01, 2022

service with first team and southern team is seamless. you have a quality group of people interfacing with the public More

by PARFORED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 01, 2022

We've purchased 2 new cars from them and have all of our service performed there. We couldn't be more satisfied. We've recommended them to others, who have purchased Subarus as well. I've never used a de More

by TommyBVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 28, 2022

When we bought our Rogue at First Team Auto, we were not thrilled with the purchase experience. Our original salesperson passed us on to another salesperson; who completely turned us off. We went back lat More

by BETTY150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Mark Straley
Feb 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 28, 2022

Great experience. Loved that so many of the services that I needed were free (oil change and inspection). Still need to get by and get my car wash. More

by DEDRA.PENTECOST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember. But he was nice.
Feb 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 28, 2022

Staff was friendly. Had an appointment for 11:30 for an oil change but didn't not get to leave until 1:00 (1/1/2 hour wait time.) When I got the car back, it was not v More

by JHODGE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (JHODGE10). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@southernteam.com or responding directly to this review. Hope to hear back from you soon.

February 28, 2022

I was in and out in a v ery short time. Waiting in a service department for your vehicle is never a really fun experience, but Southern Team made it about as pleasant as it could possibly More

by jerrynjida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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