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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,399 Reviews

5,399 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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October 28, 2022

they are suppose to wash my car, they did not and even when they do, it's aterrible job More

by tml48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@SouthernTeam.com or responding directly to this review with the requested information. We hope to hear back from you soon.

October 28, 2022

Always awesome service. My appt was for annual inspection. The service coordinator noted I needed an oil change, so I was able to get that done as well. More

by ANREATON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can’t remember who saw me that day.
Oct 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

October 28, 2022

Always friendly and efficient. My Tiguan had an urgent issue. The first available appointment on the schedule was three weeks out, but Harold Woody suggested I drop it off and he'd More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Oct 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your consistent and ongoing support. Enjoy the weekend.

October 28, 2022

Polite ontime helpful clean provide excellent service and explanation of what is needed and why More

by MERCAT48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 28, 2022

Outstanding service. Mark Baker consistently communicates and doe not try to oversell services. He has performed extremely well and earned by trust by his ethical and p More

by TommyBVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

October 28, 2022

Always great service and a great staff always getting the job done right always .thanks More

by LEETROY.WALLER.LW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

One of our most loyal customers! We always appreciate your consistent contributions. Enjoy the weekend.

October 27, 2022

As always, oil change and tire rotation was done quickly, along with vehicle condition report. Mark and Sam did a fine job. More

by HAMLENS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Williams
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back again! We appreciate your loyalty and trust.

October 27, 2022

when I called to make an appointment the treatment was very bad just because I asked if someone spoke Spanish a racist treatment if there is no ok but no they just spoke to me in a rude way More

by Fanny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
the ones who answered the calls were 2 different women
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Hola Fanny, Mi nombre es Juan Ramírez. Lamentamos mucho su experiencia. Tenemos muchos empleados en Southern Team Automall que hablan español. La próxima vez pregunta por mí y te ayudaré. Hágame saber cómo podemos servirle en jramirez@southernteam.com o por teléfono al 540-362-4800; extensión 3217.

October 27, 2022

Great service, friendly staff and willing to work with you to get an answer to your problem. More

by BAPOWELL53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 27, 2022

Very knowledgeable team and communicative as well in letting you as quickly as possible what is wrong with your vehicle More

by HRHRENE
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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