Mark Baker
Mark Baker at Southern Team Hyundai Nissan Subaru Volkswagen

Mark Baker

Subaru Service Writer

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8
1,487 Reviews
4.8

1,487 Reviews

Write a Review

1487 Reviews of Mark Baker

October 08, 2026

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Employee Rating

Always friendly and professional Always on time and get you out as quickly as possible More

by Gaz!
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

October 08, 2026

Dealership Rating
Employee Rating

Always extremely nice and very knowledgeable That's it That's it That's it that's it that's it that's it More

by Gaz!
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Oct 08, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 08, 2026

Dealership Rating
Employee Rating

My experience with the dealership was very positive. I was greeted, welcomed, and checked in immediately upon arrival. I waited at the dealership while my car was worked on. It took almost the exact amo More

by TANA_THOMAS
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Oct 08, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 01, 2026

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Employee Rating

Several services due, had dealership do most, I did rest. Not having shuttle service is making getting work done much more difficult. Home situation has changed and arranging transport is necessary, and real More

by adlambert3
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Oct 01, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of a shuttle service. We understand how important it is to have reliable transportation options. Please feel free to email us at socialVRASU@southernteam.com so we can discuss your experience further.

September 26, 2026

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service associates were nice and I liked getting the text message with the planned work instead of Mark trying to find me. The car smelled strongly of gas when I left. I fuel injection system was cleaned More

by JUNIORBANK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your review. It's great to know you found our service associates helpful and liked the text updates. We apologize for the gas smell and the follow-up call issue. Your feedback is important, and we'll strive to improve. We hope to welcome you back in the future.

September 24, 2026

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Employee Rating

Excellent customer service, committed to providing the best possible experience. Everyone is friendly and highly professional. More

by JBLANTON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sigmon- SUBARU, Heather Hancock , Jim Thomas, Greg Shortridge, Mike Kazee

Sep 29, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 19, 2026

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Employee Rating

Mark Baker is the best. You are lucky to have him on your team. God service and work in a timely manner. More

by FRED61
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Sep 22, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 16, 2026

Dealership Rating
Employee Rating

Very good Mark and the team was very nice and kept me up to date on what my car will need in the future. More

by CJAELEE
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Sep 17, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 16, 2026

Dealership Rating
Employee Rating

Got done what I needed in a timely manner One problem was reviewed with me in detail More

by KARENSBLACKBURN
Recommend Dealer
Yes

Other Employees Tagged: Mark Baker

Sep 17, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 16, 2026

Dealership Rating
Employee Rating

After 8 1/2 hours tire was finally replaced, as an apology i received 1/4 tank of gas. I have been a customer for 27 years and the service department needs to be greatly improved. More

by MARINEMOM61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Sigmon- SUBARU

Sep 16, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 27 years of loyalty and apologize for the long wait and any dissatisfaction with our service. Please feel free to email us at socialVRASU@southernteam.com with your contact information and a manager will contact you to address your concerns.

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