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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.7
774 Reviews
Call Service Center (540) 382-2903

774 Reviews of Southern Team Nissan of New River Valley - Service Center

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July 12, 2025

Wonderful very professional and explains any issues and what was done to my vehicle. They have always tried to help and answer my questions thoroughly More

by Houckchristy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2025

We had inspections on two different cars done within a week. The service was excellent and prompt. More

by JCPITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 11, 2025

No No You guys failed to put a new sticker in my window. Next oil change?? More

by RSPIKER
Recommend Dealer
Yes
Report | Print
July 11, 2025

Excellent, excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent and superb More

by WILLISENHELDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I honestly couldn’t tell you who I worked with, but they were excellent
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July 09, 2025

These people treat u like u are friends or family very professional but they do it like u are best friends no sales pressure at all More

by LARRYTHEMANRT5
Recommend Dealer
Yes
Employees Worked With
Jim Nardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh ward 5stars +
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Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 09, 2025

Took. me right in when I went there with a check engine light on. Took the time to check a lot of things. Told me they think it's fixed if it comes back on More

by Specialsue101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 09, 2025

Just bought a new Z and it was a good experience, very responsive and helpful. More

by jpl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 09, 2025

Always get great service from the service department and the folks who work there always treat their customers with a smile. Can’t brag enough on the service department! More

by DARMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 08, 2025

FRUSTRATING for Two consecutive visits! Customer service poor recently. Looking forward to Mike Handy and Preston returning! More

by TKHARRISON62
Recommend Dealer
No
Employees Worked With
Kayla Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Lambert
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Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

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July 07, 2025

Nice people to deal with. Sales person very good. Service dept great. Finance person very nice More

by fredtilley1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brusseau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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