Southern Volkswagen Greenbrier

Great leasing experience! I had a great experience leasing a new Jetta with Charles Roy. I was very discouraged after visiting other dealerships in the area and am so happy I e I had a great experience leasing a new Jetta with Charles Roy. I was very discouraged after visiting other dealerships in the area and am so happy I ended up at Southern Volkswagen. Charles Roy listened to all of my needs and was able to find me exactly what I wanted! Thank you Southern Volkswagen for making my trade in/new lease so easy! More

Great experience and I will choose Southern again. Great experience and I will choose Southern VW again. Great experience and Southern VW will be getting our service in the very near future again. Great experience and I will choose Southern VW again. Great experience and Southern VW will be getting our service in the very near future again. More

very nice place and the service is number one will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sal will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sales service for my cars and truck for years to come. More

Efficient quick service! I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain eve I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain everything related to service in a very precise way! Andrew is the current service associate and he is so pleasant and great to deal with! More

Customers are not a priority I had a 2:15pm appointment to get an oil change. I also decided to get a tire rotation and was told it would take 1 1/2 to 2 hours. That seemed a litt I had a 2:15pm appointment to get an oil change. I also decided to get a tire rotation and was told it would take 1 1/2 to 2 hours. That seemed a little bit long since I had an appointment but I noticed around 4pm my car was coming off the lift and appeared to be done. A few minutes later it was driven out to the parking lot and I waited another 20 minutes. I finally asked the sales manager about the status of my car. He said he was sorry for the delay and was finishing up the paperwork. I'm not sure what was more important than printing up my bill or why it took 20 minutes to do it because he never explained. Also, I asked about resetting my tire air sensors and was told it would have to be taken to a GM dealership. I found out that all I had to do was push and hold the reset button in my infotainment system. Not a very knowledgeable sales manager you've got there. One more thing whoever changed my oil didn't bother to reset the oil change indicator to 100% probably didn't know how. Since I purchased my vehicle from this dealership, I will get complimentary oil changes and vehicle inspections but will not be using Greenbrier VW. My next oil change will be at another dealership in the Southern auto group. More

Battery issue Went in with a suspicion that my battery was on its last leg. Met with Andrew in the Service department. He was extremely professional. Andrew kept me Went in with a suspicion that my battery was on its last leg. Met with Andrew in the Service department. He was extremely professional. Andrew kept me updated throughout and didn’t charge for anything I didn’t need. Price was fair. Great experience. Will 100% be a returning customer. More

Southern VW Working with there sale team has been an excellent experience each I purchased a car with them. Cortz made Everything very easy for me during this pro Working with there sale team has been an excellent experience each I purchased a car with them. Cortz made Everything very easy for me during this process. Services when working with Andrew has been nothing but top notch services and he's a true professional! More

Excellent Justin did a great job in making the car buying expirence easy, quick and simple. He was able to make something tedious into an enjoyable expirence ! Justin did a great job in making the car buying expirence easy, quick and simple. He was able to make something tedious into an enjoyable expirence ! He found a great car that met my expectations above and beyond. More

My EPC Light was coming on I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concer I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concerns and issues were all addressed in a professional manor. This is what keeps me coming back. More

Great Service The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the estimated 2hr wait, but I understand with an my extra service check I asked for. More