Southern Volkswagen Greenbrier

Why make appointments? Why make appointments if the customer has to wait 3 hours for a simple state inspection. When I make an appointment at other Southern dealerships, I g Why make appointments if the customer has to wait 3 hours for a simple state inspection. When I make an appointment at other Southern dealerships, I get a state inspection, oil change, and tires rotated in 45 minutes. If you bring your vehicle here expect to wait 2 hours or more. More

Horrible experience I purchased a car for my son on a Sat. I dropped the car off the following Monday to have it inspected. I thought it was going to take 1 day but it in I purchased a car for my son on a Sat. I dropped the car off the following Monday to have it inspected. I thought it was going to take 1 day but it instead took 4 days. I was told constantly the service department is behind and several other excuses. After waiting 4 days I finally got the car back on Thursday night. The very following Monday I was right back at the shop again because the check engine light is right back on even though it was supposedly fixed when they kept it fo 4 days. A manager in the sales department said to leave the car and they will deliver it back to me since I was complaining about the constant drive over her to the shop since I live a hour away. I told him absolutely not! My son hasn’t driven his car for 3 days because they have had it at the shop since I purchased it. I spent over 3 hours sitting at the shop so they could fix the same problem that should have been fixed when they kept it for the 4 days. Sales manager and service manager apologized but that didn’t change the fact I’ve spent my whole day off at a shop and missed my doctor appointment that I had that day. Very disappointed with this whole process with the service center. Only highlight was John the salesman. He was great and did all he could to assist me and he understood my frustration. I stopped so many people asking for updates and I don’t know any of their names. More

On time service (took me 30 minutes early). Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after service. Not particularly thrilled with the format of the post service questionnaire. Verify my review with a password? The survey is becoming onerous. More

Long, long waits Every time i have come here for a service, i have waited 2-3 hours. It’s very frustrating, not to mention 1hr away from home, so I basically spend hal Every time i have come here for a service, i have waited 2-3 hours. It’s very frustrating, not to mention 1hr away from home, so I basically spend half of my day out there. More

Blissful Wonderful experience at southern motors last week , i came in and explained what i needed and they hooked me right on up with everything i needed plus Wonderful experience at southern motors last week , i came in and explained what i needed and they hooked me right on up with everything i needed plus thanks guys More

Quality Workmanship with a smile High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professio High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professional. I wish the driver would return the seat to the setting he found it in. I am only 5-6 and gee whiz he is lots taller than me and the driver's seat was all the way back!! More

Perfect pricing & convenience! Southern Volkswagen provided not only outstanding service, but competitive pricing as well. A friendly and thoughtful staff managed to help ease the s Southern Volkswagen provided not only outstanding service, but competitive pricing as well. A friendly and thoughtful staff managed to help ease the strain of planning and paying for needed car repairs. My service technician Andrew was fantastic! More

Thank You to the Southern Volkswagen Team I had a quick and pleasant car buying experience with David Hoopes and the team at Southern Volkswagen. I had a few questions about my new vehicle's f I had a quick and pleasant car buying experience with David Hoopes and the team at Southern Volkswagen. I had a few questions about my new vehicle's features; David was very knowledgeable and patient and took his time to ensure that I was comfortable and informed. I would enthusiastically recommended this dealership to anyone in the market for a vehicle. More

Quick and informative I had a pleasant experience working with Andrew as my service advisor. He is very knowledgeable and was able to quickly provide the root cause and par I had a pleasant experience working with Andrew as my service advisor. He is very knowledgeable and was able to quickly provide the root cause and parts needed for my Tiguan. More

New VW Beetle 😊 I received Excellent service from my sales person. John explained and showed me all the information I needed to make an informed buying decision.😊 I received Excellent service from my sales person. John explained and showed me all the information I needed to make an informed buying decision.😊 Many thanks to the wonderful team as well. More