Southern Volkswagen Greenbrier

Inspection The staff are very friendly. They are excellent at greeting the customers. I receive excellent service and helpful tips to keep up with my car. The staff are very friendly. They are excellent at greeting the customers. I receive excellent service and helpful tips to keep up with my car. More

AWESOME DEALERSHIP The people here are great. Our salesman, Reggie, made this a great buying experience. Thete was no pressure and from start to finish with everyone inv The people here are great. Our salesman, Reggie, made this a great buying experience. Thete was no pressure and from start to finish with everyone involved, I was treated like family. More

Check engine light The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time. Hey More

Review I always deal with Andrew, however he was out on Friday, so had to pick someone else. Per word from people I trust at the dealership I went with Tim. I always deal with Andrew, however he was out on Friday, so had to pick someone else. Per word from people I trust at the dealership I went with Tim. He was super. And as always Lee works on my car and he is Super. Hopefully you will pass that along. More

Disappointed They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, ( They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, (only then) the agent checked their records and confirmed it and said: Since their recommendation was not based on an error code in the diagnostics tool the part could not be replaced under warranty. Then, they changed their recommendation to waiting and observing until the repeatation of a similar problem that would result with receiving a diagnostic error code indicating to change the part because their initial recommendation was precautionary. So, the part was not replaced, and none of these are indicated in the service record given to me. Very disappointing!. More

I brought my car in for an express oil change. The service representative listened to my concerns and was very courteous. There were two cars ahead of me and I had to wait 2 hours for the oil chang The service representative listened to my concerns and was very courteous. There were two cars ahead of me and I had to wait 2 hours for the oil change. That was the only down side. More

Professional, Informational, Patience, and Trustworthy I was frustrated, and totally scared of the length of time and cost.I work three jobs and not one of them on a busline. Tim was first person around 7a I was frustrated, and totally scared of the length of time and cost.I work three jobs and not one of them on a busline. Tim was first person around 7am to answer the phone he put me to ease about having my car towed and give me a speedy informative report of the problem.I have only a few more payments on my car and I was not even sure how I would get to my jobs .Yhe price was more than I exspected however I felt confident the job was done right.Tim took his time and he was honest and he was sure not to anything without my input. Thanks Tim More

Friendly Professional Seervice Andrew is always so friendly and professional. He walks me through the process of what is going to be done along with any costs associated with it. Andrew is always so friendly and professional. He walks me through the process of what is going to be done along with any costs associated with it. He keeps me informed of the progress as well. More

THE BEST I'm not real good with names however every one I dealt with was very polite, friendly & helpful. My car was fixed in short order & the horn is workin I'm not real good with names however every one I dealt with was very polite, friendly & helpful. My car was fixed in short order & the horn is working great. I love Southern Volkswagen. The service department is awesome! Thanks for a job well done! More