Southern Volkswagen Greenbrier

Inspection plus I was given appointment on date I requested, checked in on time and handled promptly. I had lights that were out replaced and a little more work that I was given appointment on date I requested, checked in on time and handled promptly. I had lights that were out replaced and a little more work that was required done at same time and had the car checked so I could plan future maintenance on my own schedule. The only thing I would like better is if they would return the car washed and vacuumed as I have been accustomed to in VW of Corpus Christi, TX. More

Southern has treated my cats since 1989 Coming up on 30 years of service with 4 different VW's. I have never been treated better. My service reps have always been attentive and thorough. Coming up on 30 years of service with 4 different VW's. I have never been treated better. My service reps have always been attentive and thorough. More

Josh Ware once again proved its worth going to greenbrier. I’ve worked with Josh Ware on a few occasions so far and not only is he is the best VW service advisor that I could ask for, but team of other adviser I’ve worked with Josh Ware on a few occasions so far and not only is he is the best VW service advisor that I could ask for, but team of other advisers that work with him are also very helpful polite and professional More

Service/20,000 mike service They recommend what service is needed and let you decide without pressuring with sales. They are always honest which has made me a 20 year costumer! They recommend what service is needed and let you decide without pressuring with sales. They are always honest which has made me a 20 year costumer! More

Professional and courteous I was warmly greeted upon entering the service department, the representative told me the name of the service advisor who would be helping me. The ser I was warmly greeted upon entering the service department, the representative told me the name of the service advisor who would be helping me. The service advisor, Timothy Champion, was very pleasant, professional, and informative. After service was completed Timothy came to the waiting room and escorted me to the cashier, gave me a review of the service check, shook my hand and made the cashier aware of my presence. The cashier was equally as professional and pleasant. My experience was nothing short of excellent. More

Not Knowledgeable, unprofessional from day 1 Warmly greeted when we first walked in but that was about the only good experience we had with this dealership. The sales associate was not knowledgea Warmly greeted when we first walked in but that was about the only good experience we had with this dealership. The sales associate was not knowledgeable about any of the cars we were interested in. He had to go back and forth to superiors before addressing any of our questions with any certainty. Once all of our questions were addressed, they couldn't work with the price offered right away. We walked out and were called later to "make a deal". Even in deal making, information was not disclosed concerning a car we were interested in. The car was driven over 300 miles to the dealership without our knowledge, so we pretty much paid for a depreciated car, driven off the lot but paid the new car price. They made an appointment to sign all the paper work and fiance at 11:30 AM and were not completed and gave us our car until 4:45 PM that day. The overall experience was terrible. The VP was contacted and couldn't do much other than say everyone will be contacted and re-trained....great for future customers but doesn't do much for us. Wouldn't recommend this dealership to anyone. More

Great Customer Service When it comes to customer service the dealership was great! Everyone was very kind and considerate of my time. I did have a couple issues with my car When it comes to customer service the dealership was great! Everyone was very kind and considerate of my time. I did have a couple issues with my car not being ready at the time of purchase due to a recall which took a week but I was provided a loaner car for the duration it took to fix the recall. Everyone I encountered at the dealership was very nice, respectful, and helpful. The only Issue I encountered was due to the recall and not having my car at the time of purchase but i do understand that was no ones fault and they were extra nice and did compensate me for the inconvenience. Overall if I had to go through the process again I would definitely return to Southern VW. More

My car was in for replacement remote and key. While there r The rating is high because of the excellent inspection and caring attitude of the employees. The service is top notch. All employees are confident,cou The rating is high because of the excellent inspection and caring attitude of the employees. The service is top notch. All employees are confident,courteous More

Great Service I had a problem with my 2006 VW Passat shuddering under a load a high speed. I took the car to my service advisor, Andrew Smithson, at Southern VW. I had a problem with my 2006 VW Passat shuddering under a load a high speed. I took the car to my service advisor, Andrew Smithson, at Southern VW. He diagnosed the problem problem and the service technician was able to duplicate it and fix it. This was great service by a great team. Thanks! More

Oil change I worked with Tim from the service area. 5 star service every time I get my car serviced there. Everyone is always friendly and inviting. If I had one I worked with Tim from the service area. 5 star service every time I get my car serviced there. Everyone is always friendly and inviting. If I had one suggestion some water would be great i usually bring mine but i forgot More