Southern Volkswagen Greenbrier

Andrew I l Everytime I come to the Volkswagon Dealer, they all ways do a good job on my car. However this time I carry my car there to get my inspection, a I l Everytime I come to the Volkswagon Dealer, they all ways do a good job on my car. However this time I carry my car there to get my inspection, and they charge me $55.00 dollars and 99 cent. They said it was for the bulb front and back. Well light bulg still flash on my dash board right now. More

Overall, very good service. Almost everything was superb. The VW is running great. Only disappointment was the car was not washed as promised. We have always had great service be Almost everything was superb. The VW is running great. Only disappointment was the car was not washed as promised. We have always had great service before. Maybe they ran out of time before we picked up the car. More

Fast and friendly Everything was explained in advance so there were no surprises and the service was fast and friendly. I have my car serviced there all the time Everything was explained in advance so there were no surprises and the service was fast and friendly. I have my car serviced there all the time More

Southern Volkswagen Service Center Excellent service center and knowledgeable staff. I checked my car into service and picked it up later...service completed in about 2 hours. Tim was Excellent service center and knowledgeable staff. I checked my car into service and picked it up later...service completed in about 2 hours. Tim was very helpful in choosing the correct service needed for my car. Very professional, very clean service center. I would recommend them to friends and family. More

i had to get my engine and timing belt rechecked Andrew the service attendant was both encouraging and helpful in making sure that my concerns were attended to.. His evaluation was spot on and reass Andrew the service attendant was both encouraging and helpful in making sure that my concerns were attended to.. His evaluation was spot on and reassuring. I was given a car while my car was being repaired. He always gave an updated and timely report every time I checked in. . Because the error was Volkswagen's I was not charged. I highly recommend this service center because the customer service is so thorough . I always felt welcomed and informed. I appreciate their professionalism and their integrity. Thank you so much for making my experience trustworthy. More

Awesome Great service and very friendly with straight forward with all items that needed to be done....superb ....would recommend to anyone....thanks for all Great service and very friendly with straight forward with all items that needed to be done....superb ....would recommend to anyone....thanks for all ...Awesome!!!!! More

Amazing customer service From the time I walked into the dealership until the deal was complete, I couldn’t have had a better car buying experience. Truly professionals From the time I walked into the dealership until the deal was complete, I couldn’t have had a better car buying experience. Truly professionals More

verygood the best dealership in va. I am very happy. I will not buy my cars from no one but this dealership. the best dealership in va. I am very happy. I will not buy my cars from no one but this dealership. #1 with me and my family. More

Excellent service My salesman Daniel was wonderful. I have bought about 7 cars from southern Volkswagen and will continue to. My experience was easy and didn’t take lon My salesman Daniel was wonderful. I have bought about 7 cars from southern Volkswagen and will continue to. My experience was easy and didn’t take long More

Stay Away I went to Southern on 7/11/18 to look around for a new vehicle. My lease was up on my 2014 Passat and my husband and I decided that we wanted to buy I went to Southern on 7/11/18 to look around for a new vehicle. My lease was up on my 2014 Passat and my husband and I decided that we wanted to buy a car this time instead of leasing one. I was greeted right away by Reggie Myers. He was super friendly and asked a little about what I was looking for. I told him that I liked the Atlas, but as soon as I sat in it, I realized that it was too big for me. He proceeded to show me the Tiguan. We took it on a test drive and I loved it! I thought that it would be the perfect fit for our small family. When we got back to the dealership, I began the credit approval process. My husband was at work at the time, but they allowed me to provide his credit information as well so that they could run us together. We had recently been discharged from a chapter 7 bankruptcy, so I knew that being approved might be an issue. Reggie came back awhile later to let me know that we had in fact been approved, but our payment would be over $1000.00. That was not good for me. He then went back to his finance manager and back to me a bit later saying the payment would now be close to $700.00. Still no good for me. Reggie said it was great that I was approved. That his Vice President had to pull strings to get the approval through Volkswagen – Otherwise, I would have never been approved at all. So he then proceeds to tell me that there is only ONE car on the lot that I can get. It would have to be the 2019 Jetta. I told him that I thought it was too small for us, but I drove it anyway because he had me thinking that since my lease was almost over, I needed a car. I liked the Jetta, but it was too small. At this point, I was tired, hungry, I had to go pick up my son.. I told him that since that was the only car I could get, I would come back the next day and do paperwork. Reggie told me it was a smart decision and I could always trade it in for what I really want at a later time – I just needed to build my credit score. I got home, thought about it and said NO.. Not doing it! I called him the next morning and told him not to do the paperwork. He asked me what he could do. I told him I needed something bigger. Within 10 minutes of getting off of the phone, he let me know that there was only ONE other car there that his manager would do for the monthly payment we discussed. It was a Black Passat with beige interior. I told him I would come by and look. Well, I never did. I went to Checkered Flag VW and ended up getting approved for the Tiguan that I wanted. THROUGH VW Credit – the SAME company that Reggie told me his VP had to “pull strings” for in order to get me approved. I should have known to stay away after I dealt with them in 2012. This was a horrible HORRIBLE experience – I felt pressured and lied to. I understand that this is how some people have to make money – but in my opinion, why would you put someone in a car they don’t want and they aren’t happy with. It is called G R E E D! Sidenote: My payment on the Tiguan I purchased at Checkered Flag is LESS than what I was paying on my lease – and LESS than what I would have paid on the Jetta and the Passat that Reggie recommended. Stay Far FAR away from Southern Volkswagen!! More