Southern Volkswagen Greenbrier

New in Town I was new in town & needed a general service check & prep for registration. Dion was super friendly & professional. He gave extra guidance to make sur I was new in town & needed a general service check & prep for registration. Dion was super friendly & professional. He gave extra guidance to make sure my car registration for this state ran smoothly. Service was fast & thorough. More

Excellent! Rob was great he listened and addressed my concerns with my vehicle. He explained how everything was going to get fixed and what services provided fo Rob was great he listened and addressed my concerns with my vehicle. He explained how everything was going to get fixed and what services provided for the standard check up. Overall the dealership is great! More

Great Dealership This is my 4th VOLKSWAGEN from this dealership...great place to buy a car...will definitely buy my next one from here...maybe not a Volkswagen... This is my 4th VOLKSWAGEN from this dealership...great place to buy a car...will definitely buy my next one from here...maybe not a Volkswagen... More

A True Team Reggie Myers and everyone at Southern VW was excellent to work with. We had a tight schedule and they accommodated by working around our schedule. We Reggie Myers and everyone at Southern VW was excellent to work with. We had a tight schedule and they accommodated by working around our schedule. We dislike car shopping but Reggie and the team at Southern made it a GREAT experience. Thank You! More

Professionalism I went in yesterday morning to buy a Dodge Ram they had on their lot at 1100. I worked with Rob Webb (super cool down to earth guy). I told him what I went in yesterday morning to buy a Dodge Ram they had on their lot at 1100. I worked with Rob Webb (super cool down to earth guy). I told him what I could do, he went and talk to his boss, and came back to me. It was really nice not having to go back-and-forth over and over. I had a price in my head I offered it to them and they agreed to it. If anyone has ever bought a vehicle you know that you were not going to be in and out within 1 to 2 hours. Their customer service was excellent, and I was out of there within three hours. Anyone looking for a used vehicle or brand-new volts wagon this is the place to go. Great customer service, professionalism, and overall excellent hospitality. More

Still Waiting This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am This is my first experience with the dealership. I moved away from where I bought the car but I have been waiting for 5 hours now for my car and I am still currently waiting. Oh and no one has actually told me what is wrong with my car yet! When asked how much longer the representative said she would check then proceeded to avoid me for the next hour and a half. I understand not everything can be fixed quickly but don't let me sit half the day my time is valuable! Will never come here again! More

Great car buying The entire process was great. My salesman was Lou Rosario and he really went out of his way to find the car I wanted. Definitely go to Southern Volksw The entire process was great. My salesman was Lou Rosario and he really went out of his way to find the car I wanted. Definitely go to Southern Volkswagen and ask for Lou Rosario. More

Absolutely awful! My mom bought a car from them and it was the worst dealership I have ever dealt with and I wasn't even the one buying the car! There are too many thin My mom bought a car from them and it was the worst dealership I have ever dealt with and I wasn't even the one buying the car! There are too many things to list but let's just say we were back and forth to the dealership several times over a 3 day period. Not a good place to buy a car from, give your money to somewhere else. More

Dissapointing Experience My wife and I owned at Passat TDI and stopped by the dealership in the early part of December 2015. We had been considering trading in our vehicle fo My wife and I owned at Passat TDI and stopped by the dealership in the early part of December 2015. We had been considering trading in our vehicle for a CC. When we arrived at the dealership, we were greeted by a very nice and low pressure salesman. The salesman worked with us for over an hour while my wife and I went back and forth between the CC and the Tiguan. We finally decided to go with the CC. When we went inside things started to revert back to the car buying circus found at most dealerships. Our salesman went back and forth from the manager's office to meeting with us for over an hour. Of course they said we owed more for our Passat than it was worth, but they would pay it off for us. Well, I really did not ask them to do that. I would have been happy keeping my Passat. But, they said they would pay it off and keep the payments for the CC close to the Passat amount. Okay, they came close enough and we decided to proceed with the purchase. I told our salesman that I did not want to purchase anything other than the vehicle, which would mean we would move straight to the Finance Office and sign paperwork. They would not listen to the customer and moved us to another office where another employee tried to sell us all of the usual dealer add-ons. I told her before she started her pitch that I was not interested, but that did not stop her. She proceeded to pitch the products much to my displeasure. So, I let her go through her sales pitch and at each point where she asked if I was interested I replied "No thank you". At the end of her pitch she was no longer smiling, but was visibly annoyed with us. She left the office and came back with one of the Finance Managers who said that if we would take the products they would give them to us for free. So, to get to the next stage of this long and painful process I agreed to all of the free stuff. We then moved on to the Finance Office and since it had been over four and half hours, I was ready to sign anything to get out of there. We breezed through the paperwork at lighting speed. It was two hours after lunch time and the Finance Manager as well as my wife and I were ready to get this over with. We left his office and started to transfer all of our stuff from the Passat to the CC. The new car had not been cleaned inside or out and they told us to bring it back in a week when we were getting the undercoating and window tinting done. We left and went to lunch. A few days later, my wife speaks with the Finance Manager and he tells my wife that he made a mistake when he told us the payment amount and said he would give us a check for $300.00 for compensation. At some point after the purchase, I filled out the dealership survey. It was not a glowing review, but it was not negative. I responded to the survey honestly. Within a few days, the Finance Manager called and attempted to find out if there was anything wrong. He did not directly refer to the survey, but I could tell he was calling in response to it. It seemed as though he was trying to figure out what the salesman had done wrong. The fact of the matter is; the selling process was going smooth until the salesman brought the manager into the equation. That was when the circus started. During the conversation Finance Manager again stated his intention to mail us a check for $300.00. A week later my wife took the CC to get the free services done to the vehicle. While there she runs into the salesman. He is less than friendly now. He mentions the survey and that he got in trouble. He is no longer a nice salesman. When the vehicle is in the Service Department, my wife mentions the issues she has found with the vehicle and they agree to take care of it. They would need to order parts and would contact us when the parts were in. Here’s the rub. We still have not been called to say the parts are in. So, we don’t know if they were ordered. It was clear that the dealership had no intentions of listening to the customer. They had a sales routine and were determined to go through it. They volunteered to give us an add on package and compensation for an error. I did not ask for the package. I did not ask for compensation. I did not want to go through the add on sales process. They would not listen to the customer, which is a total lack of respect towards us. They were either not honest when they offered compensation or they were incapable of fulfilling their commitment. And most disturbing is that their response to a customer survey less than 100% positive is to be treat the customer with contempt. Remember, I did not ask for anything they were giving me. They volunteered it. I still don’t want anything they offered. But, they have proven that they suffer from a lack of sincerity and integrity. So, what’s new with ANY car dealership? More

Miss the old Greenbrier, not the service I remember. I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to ge I don't know what happened to customer service here. Been going to Greenbrier VW for parts and service since 1989 when I got my second VW. Tried to get a walk in for a state inspection, which are supposed to free for life since we purchased our 2007 VW brand new from them. Was told they couldn't get us in right away and that, supposedly, we'd have to wait all day or leave it by rude service consultant. I'm disabled veteran and we only have the one car so that wasn't a viable option. Before they became Southern, I could just bring my vehicle there for inspection and be give an exact time of when it would be done. Now no guarantees or attempts to provide service. They have officially lost a lifetime customer. More