Southern Volkswagen Greenbrier

Poor customer service and service department Took my 2015 VW GTI for a diagnosis which is under extended warranty and I'm told that problem is not an issue, and it's normal for small cars like mi Took my 2015 VW GTI for a diagnosis which is under extended warranty and I'm told that problem is not an issue, and it's normal for small cars like mine. "Wrong". So I contacted VW of America and was very apologetic and recommended me to go to another dealership close to me instead to have it fix. Don't buy your next car here. If you do expect to be treated like the others who have been having issues with them. If you are in the military, I suggest find another dealership besides this one. More

2 hours for simple oil change WITH an appointment!!!! Made a 9:30am appt for nothing more than an oil change. Showed up at 9:25 but didn't get "checked in" until nearly 10:00am. Half hour of my time alrea Made a 9:30am appt for nothing more than an oil change. Showed up at 9:25 but didn't get "checked in" until nearly 10:00am. Half hour of my time already wasted. Didn't get my vehicle back until nearly 11:30. 2 hours of my day wasted to perform a ten minute job. If I had just showed up without an appointment I would have been ok with the time but the fact I made an appt and still waited 2 hours was ludicrous. I have experienced this kind of time insanity for the past 5 years of having my vehicle serviced there. In fact, once I dropped off for oil change and state inspection in the am. They had to keep my vehicle overnight because they didn't get to it. I repeat, they kept my vehicle overnight for an oil change and inspection. If you value your time don't bother taking it to southern greenbrier vw. Their poor service efficiency and not valuing their customers time forced me to make my next vw purchase at an another dealership further away. That's how negatively the service experience has been for me. More

Kicking myself for giving them a chance Called sales dept. from Richmond at 5:01pm to make sure 2 Routans were on lot for us to see. We were told "Yes, both vans are here and I'll have someo Called sales dept. from Richmond at 5:01pm to make sure 2 Routans were on lot for us to see. We were told "Yes, both vans are here and I'll have someone pull them around for you." We left Richmond and arrived at dealership at 6:39pm. Asked for salesperson we were told would be waiting for us. Apparently, neither van was there when we arrived but the salesman had just run down to the other dealership to pick it up. Ok. We waited. A real nice gentleman offered me a cup of hot chocolate that was delicious, and one of two highlights this evening. We waited some more. We were told again he'd be only a few minutes more he's just down the road. We waited. Complained a few times and were offered a tank of gas for coming out and having to wait. Not bad, we'll take it. Waited some more. Same gentleman called salesperson again and he misunderstood. The salesperson picking up the van was almost at the other dealership, NOT almost back. But, he shouldn't be more than 20 minutes. So...we waited some more. About 8:00, the sales manager came out and gave us another update and he was only a few minutes away. By now, we had decided to leave at 8:45pm after waiting almost 2 1/2 hours. Low and behold at 8:43 he pulls in! This was the second highlight of the night - the test drive. Man did we like this van and even after being lied too and screwed with for over 2 hours, we were ready to buy it. His "discounted" offer was a laugh in our faces and $500 more than we found it listed online. To top off the evening, he hands us the Carfax report stating the car was flooded and has a Flood Issued Title! Unreal. We said no thank you and didn't even stay to get the free tank of gas. That guy was long gone. Please, please think long and hard before wasting your time with this dealership. This was by far the WORST car buying experience I've ever had. I don't lay all of the blame on them because yes, we waited. In my opinion, this dealership had zero respect for us and in return I give them the same. The ONLY reason I gave 1 star was because I was required to. They got 2 for "Friendliness" because of the hot chocolate. Seriously, take this review to heart. If I could they would get a zero star review. More

Bait and Switch We are so frustrated after our experience with the sales here. They flat out lied to us and wasted our time. My husband contacted them about a Jett We are so frustrated after our experience with the sales here. They flat out lied to us and wasted our time. My husband contacted them about a Jetta he found on truecar.com, and he was told that they would beat the price we found for the same car in Alexandria. We just needed to bring in the offer. So we head out with the intentions of bringing the car home. My husband asks our sales guy if there will be any problems with what we were told on the phone, and was assured that there would be no issue. After we drive it, the salesman goes to talk to his manager. We wait around 20 minutes, and he comes back saying he cannot match the price. Shows us a price $2.5K more. It was also $1k more than what was listed for their Jetta on truecar.com. Don't deal with this company unless you're ready for the bait and switch. We're heading to Alexandria to buy a Jetta. More

Had alignment done which took 8 hours then left having to pay $20 more than what I signed for. I will not return for anything. pay $20 more than what I signed for. I will not return for anything. More

While the faces of the service department (Rich, Miranda, etc.) are polite and personable, the leadership is poor and in our experience simply rude. We had a scenario some time ago with their (so-called) " s etc.) are polite and personable, the leadership is poor and in our experience simply rude. We had a scenario some time ago with their (so-called) " service director" who refused to honour a VW issued voucher. He was quickly overruled by VW customer service though it never should have gotten to that point. Our time is valuable and the 20 minutes spent "working" to resolve this can never be recovered. This isn't the only negative situation experienced here. The free oil changes that accompanied our vehicle purchase are simply not worth the hassle; we now take our Beetle to another VW facility and pay for our oil changes even though they would be free here, which should tell you something about how poor their service actually is. More

lou without a doubt became an instant friend he was very professional to the point and very thorough.my wife just got her vehicle through him same scenario professional to the point and very thorough.my wife just got her vehicle through him same scenario More

Great service, great people. I was amazed on how helpful and friendly everyone was. I would recommend this dealership to all my family and friends. They gave me fast and friendly service and helped me find and friendly everyone was. I would recommend this dealership to all my family and friends. They gave me fast and friendly service and helped me find the right car for me. I love volkswagen! More

Best experience ever at a car dealership. People are very friendly and helpful. I would definitely recommend this dealership to anyone looking for a first class automobile buying experience. Thanks Mike and friendly and helpful. I would definitely recommend this dealership to anyone looking for a first class automobile buying experience. Thanks Mike and the whole Southern Volkswagen team! More

This is my third purchase from Guy Bachar at Southern VW - by choice not by force :-). He always goes above and beyond to exceed customer expectations. He makes it happen - Guy Rocks! - by choice not by force :-). He always goes above and beyond to exceed customer expectations. He makes it happen - Guy Rocks! More