Southern Volkswagen Greenbrier

Purchased a new Jetta three weeks ago from Southern Volkswagon. One of the big selling points was the Southern Hospitality Buyers Program. One of the really attractive features included roadside assist Volkswagon. One of the big selling points was the Southern Hospitality Buyers Program. One of the really attractive features included roadside assistance. On Thursday, my discovered a flat tire on her Jetta. She called VW to request roadside assistance. When the representative arrived he discovered that the Tow Hook which is required to tow the vehicle was missing. The Jetta can not be towed without the tow hook. When I arrived home from work, I decided to simply change the tire and drive it to the vehicle. This is when we discovered that the Lug Key was also missing. Without the Lug Key, the flat tire could not be removed. Ultimately, the dealership sent a different type of tow truck that lifted the whole car up and took it to be serviced. My wife asked the dealership to go ahead and perform a scheduled maintenance. The dealership had the car for 8 hours before calling to let us know it was ready. When we went to pick it up, we were informed that the requested maintenance had not been performed. It took 8 hours to remove a nail from a tire. We have discovered other items missing from the vehicle since our purchase. We are very happy with the Jetta but are going to research our service options and will never purchase another vehicle from this dealership. More

Had 2 rims and 2 tires replaced via insurance.Also paid to have the other 2 tires replaced at the same time.Car was in for 6 days.Rims were scratched when picked up and the colision center blamed the servi to have the other 2 tires replaced at the same time.Car was in for 6 days.Rims were scratched when picked up and the colision center blamed the service dept at the dealership.They said they knew nothing about it.When I finally picked up the car the steering wheel was crooked to the right.Returned the car,paid for an alignment,and then the steering wheel was crooked to the left.Brought it back...crooked to the right again.No returns to my phone calls from the service advisor or manager after a week now to remedy this.I have purchased 6 cars over 15 years from this dealership and thought I would be treated better than this.The end. More

Treated me like I did not matter. Looks like I am not alone. The car I looked at looked like someone lives in it. The sales person just did not care. When I spoke to manager and mentioned the car he said alone. The car I looked at looked like someone lives in it. The sales person just did not care. When I spoke to manager and mentioned the car he said do I want to buy it or not. I guess not. More

The car is of great quality but this particular dealership is horrible; from customer service to the fact that nobody had a clue about anything and they were SO rude dealership is horrible; from customer service to the fact that nobody had a clue about anything and they were SO rude More

I got the run around from the very beginning. I got false info regarding price on a car I wanted only to get turned onto another car and then got a crack in the windshield on the test drive that I didn false info regarding price on a car I wanted only to get turned onto another car and then got a crack in the windshield on the test drive that I didn't see and had to threaten to bring the car back to get them to replace it. This was after trying to bring the car back and swap it out within the 3 day window of their policy and was told the car I wanted was nowhere to be found. Then I bring my new car back in to get the work done and magically the car I wanted was right there and still for sale. By now it's past the 3 day window so I have to have a sit down with the GM of the dealership and get told he's not going to do anything for me and gave me a list of terrible excuses why. I'm sorry I even stepped a foot onto the lot of this dealership!!! STAY AWAY! More

My wife and I went to Southern VW to test drive a used Jetta listed on their website as "excellent condition, reduced internet sale price!". I printed out the ad and we went to the dealership. A salesman Jetta listed on their website as "excellent condition, reduced internet sale price!". I printed out the ad and we went to the dealership. A salesman didn't even wait for me to get out the car before he approached me, which was kind of weird. Anyway we went to the car I was interested in and I did a thorough look around of the exterior and interior. The car looked like it had been outside, under a tree, during a bad rain storm. The engine compartment looked like someone dumped a bag of leaves and dead bugs inside, interior was decent, the exterior paint is nowhere near "excellent condition". Anyway, at this point I am borderline about to leave because the car was falsely advertised. I asked if the internet price was the firm price, since the car wasn't in great condition as advertised. Salesman says the internet price was a really great deal and cannot talk it down. I started walking away with my wife. salesman stops us on our tracks, and says to come inside and he will talk to the manager. Manager gave us the price we wanted, BUT decides to add on an additional "certified pre owned" charge of $1280, plus some other bullsh** fees. to not make the time a complete waste, we took advantage of the test drive and we drove the jetta like we stole it. We definitely loved the car, but the dealership had horrible "hospitality". They think they can pull a fast one on you, and that you are too stupid to realize it. Best decision we made that day was to get up and walk away, not taking any of their bait. My wife and I ended up buying a used jetta up near DC for $3000 less, and the car was in much greater condition, higher model than the one we looked at in Southern VW. Avoid this dealership. Read all the reviews on the internet about this dealership and make up your mind. I'm sure once you read all the personal stories, you will be swayed away from here. More

They added a destination charge for a used vehicle that was traded in there. They did not explain this to me but instead gave me the internet price for the vehicle and then a total for "taxes and fees". was traded in there. They did not explain this to me but instead gave me the internet price for the vehicle and then a total for "taxes and fees". After being there for 3 hours, I signed and paid for the car only to realize when I got home that the purchase price for the car was $691.23 more than it was supposed to be. So the internet price means nothing-they charge a processing fee of $489 and a destination fee of $691.23! PLEASE LOOK AT THE NUMBERS BEFORE YOU SIGN ANYTHING!!!!! More

Service for vw passat required due to vw TSB on several parts. VW dealership knew about problems but did not notify me. I had to take my vehicle to a private repair shop to diagnosis correct problems. Serv parts. VW dealership knew about problems but did not notify me. I had to take my vehicle to a private repair shop to diagnosis correct problems. Service advisor did not know when vehicle would be fixed. Service advisor was not knowledgeable about extended warranty sold by his dealership. Service advisor told me he would call but never did. Charged me for a rental without notifying me of charge. Horrible customer service skills as he attempted to cover up his mistake about not calling and then blamed it on the holidays. I asked to speak to service manager but was told that she was with a customer and in a meeting at the same time. I left a message for the service manager to return my call and it has been 8 days with no return phone call. Incredibly disappointed with the treatment I received with this service department. More

I absolutely despise this dealership. I purchased a new I absolutely despise this dealership. I purchased a new Beetle from them and had the car in the shop after 10 months. Everything has been wrong I absolutely despise this dealership. I purchased a new Beetle from them and had the car in the shop after 10 months. Everything has been wrong with this car not once but multiple times. The power steering went out on me while I was driving. I took the car into VW Greenbrier to be serviced for this problem and they charged a fortune for it. No less than 4 months later, the power steering went out again! Once again, I was charged a fortune for this repair. When I told them that this had just been repaired a few months ago, I was told that it was no longer under warranty. I then told them that if it was repaired correctly the first time this should not have happened again. This complaint made no difference to them and I had to shell out the money. Later on, I was driving this "Dung Beetle" and the red engine light started blinking. Like an idiot, I took the car into Greenbrier VW and was told that the water pump needed to be replaced which costs a small fortune. The problems just continued to happen. The power locks and windows malfunctioned, the oil pan leaked, engine mount needed repair, serpentine belt broke, the entire brake system needed to be replaced, and the headlights needed new bulbs constantly. In addition, I was told that the tie-rods needed to be replaced 5 times!! Also, I was told that the dipstick was broken. Well, Greenbrier VW's inept grease monkeys must have broken that since they were the only ones who ever serviced the car! In fact, one time the car was making a grinding noise when turning. I asked Stuggee if he would come into the car so that he could hear it. Well, he got into the drivers seat and proceeded to drive like a madman around the lot. He drove at about 50mph around the lot and turned the car as if we were in the Indy 500. He then said that he didn't hear anything. I then got into the drivers seat and slowly turned the car as any normal person would drive a car. He then heard it. These people are pure morons! They aren't fit to drive or even service a remote control car! The paperwork that I have for this vehicle's service history is the size of a dictionary. Asking to speak to a manager was useless. On several occasions I tried to contact Vic Duarte as well as Miranda. They never would return my calls and each and every time I called I was told that they were on a lunch break. I even tried to contact Jeff Owens the president of Greenbrier VW. He would not take my calls either. I then contacted VW of America. VW of America are as corrupt as they come. They do not care about the customer and are only interested in making money off of their piece of trash cars. I sent them all of my paperwork and showed them all of the repairs that I had to make on the Dung Beetle. Their solution to my problem was a $1000 off the purchase of a new VW. As if I would ever buy a VW again! I will never ever buy a VW again. I will also never visit the Greenbrier VW dealership again. They are con artists and ripoff artists. They do not care about the customer and go out of their way to make the whole experience as unpleasant as possible. My greatest joy would be for the company to go out of business. I hope everyone reads this and stays as far away from Greenbrier VW as possible. The Beetle was my dream car that quickly turned into a nightmare. To this day, I gag whenever I see a VW on the road and feel sick to my stomach whenever I pass by Greenbrier VW. More

purchased car new with 36K free Maintenance. The wife dropped off at 28K and was sold a coolant flush and injector flush. She did not know of the 36K free warranty. Now deal hits us up for $220 in fee' dropped off at 28K and was sold a coolant flush and injector flush. She did not know of the 36K free warranty. Now deal hits us up for $220 in fee's and says it preventative and not scheduled. Poor customer service experience (MANY TIMES) More