Southern Volkswagen Greenbrier

Tien Lien did a fantastic job on my last car purchase. He is very knowledgeable, patient, and kind. I would highly recommend anyone in the market for a vehicle to come see him personally. is very knowledgeable, patient, and kind. I would highly recommend anyone in the market for a vehicle to come see him personally. More

I have purchased from Shouthern Volkswagen since 1991. I will never think of buying anywhere else. Do to my recomendation most of my friend and family own from them. The sales staff is wonderfull, Jeff, F will never think of buying anywhere else. Do to my recomendation most of my friend and family own from them. The sales staff is wonderfull, Jeff, Farley all the sales staff make you feel like family. Brian is always such a great person to work with he does go the extra mile. The service department is one more reason to Love the dealership. Everyone at the entire dealership is family to me. I will never purchase a vehicle from anywhere else. Shirley Mitchell More

I purchased a vehicle last weekend at this dealership, and it's was my first time ever buying a Volkswagen. I had been curious because my best friend has owned two and always praises them. I decided to ta and it's was my first time ever buying a Volkswagen. I had been curious because my best friend has owned two and always praises them. I decided to take a look and see what Southern Volkswagen had to offer. Ironically, I was actually planning on purchasing the new Malibu that same day at another dealership. Nonetheless, I ended up walking the Southern Volkswagen lot to see what was out there and Brian Wagner introduced himself and showed me around. When I got to the 2014 Jetta GTI I knew that was the car for me. The only problem was, I didn't want to go over a certain amount for a monthly payment. I left the lot, not even 45 minutes later I receive a call saying they would put me in the car right at the price I was originally hoping for. Brian did an outstanding job of working his magic and helping me get my new car! I am still very satisfied with how the entire process took place and my new ride. Thanks again, Southern Volkswagen and Brian! -Dwayne Hall (Chesapeake, VA) More

Mr. Ducre helped me find the best bank to refinance my car he gave outstanding customer service. You are lucky to have him on your team! car he gave outstanding customer service. You are lucky to have him on your team! More

I have purchased numerous vehicles from Guy at Southern VW. Everytime I come back, I receive great service and good pricing. I have sent several of my friends and co-workers to Guy just this past year. The VW. Everytime I come back, I receive great service and good pricing. I have sent several of my friends and co-workers to Guy just this past year. They have purchased New Jettas and are very happy. Guy is a knowledgable, helpful, and always available employee of your company. I will continue to send friends to your dealership as well as purchase my vehicles from Southern VW. More

Rich was extremely helpful, expeditious, knowledgeable, and professional. I felt very comfortable at the dealership and enjoyed the test drive experience which helped me get to know the vehicle which in fa and professional. I felt very comfortable at the dealership and enjoyed the test drive experience which helped me get to know the vehicle which in fact helped me make my decision to lease the vehicle. More

Wish I knew about this site in 2011 when we bought our VW Routan.... The buying experience back then was mediocre, but our experience with this dealership since then has been horrendous! They're always tryi Routan.... The buying experience back then was mediocre, but our experience with this dealership since then has been horrendous! They're always trying to swindle you! Every problem I've ever reported has been left broken, and I am told they "can't find anything wrong." Most recently, I brought my car in for an oil change and inspection and got a call later that day that someone had HIT my car and they would need to replace the bumper!!! 2 weeks of aggravation later, I finally got my car back... but that was after being lied to over and over again, and this place first patching the bumper instead of replacing it, then replacing it and painting it a mis-matching shade of red! I had never heard of such tom foolery from a dealership until this experience. I even reported them to VW of America, which still yielded no response from these thieves. Unreal. If you're considering this dealership for a VW, do yourself a favor and head over to Checkered Flag instead. Wish we'd known 2 years ago that that place is the better pick!!! More

Please, save yourself! Do not purchase a vehicle from this dealership. The General Manager swindled us on the exchange of a vehicle. The service department has charged us for work not performed during this dealership. The General Manager swindled us on the exchange of a vehicle. The service department has charged us for work not performed during a service which later lead to catashtrophic failure in a car. A culture of dishonsty and lack of respect for customers are the hallmarks of this outfit! Buyer beware! More

Purchased a new Jetta three weeks ago from Southern Volkswagon. One of the big selling points was the Southern Hospitality Buyers Program. One of the really attractive features included roadside assist Volkswagon. One of the big selling points was the Southern Hospitality Buyers Program. One of the really attractive features included roadside assistance. On Thursday, my discovered a flat tire on her Jetta. She called VW to request roadside assistance. When the representative arrived he discovered that the Tow Hook which is required to tow the vehicle was missing. The Jetta can not be towed without the tow hook. When I arrived home from work, I decided to simply change the tire and drive it to the vehicle. This is when we discovered that the Lug Key was also missing. Without the Lug Key, the flat tire could not be removed. Ultimately, the dealership sent a different type of tow truck that lifted the whole car up and took it to be serviced. My wife asked the dealership to go ahead and perform a scheduled maintenance. The dealership had the car for 8 hours before calling to let us know it was ready. When we went to pick it up, we were informed that the requested maintenance had not been performed. It took 8 hours to remove a nail from a tire. We have discovered other items missing from the vehicle since our purchase. We are very happy with the Jetta but are going to research our service options and will never purchase another vehicle from this dealership. More

Had 2 rims and 2 tires replaced via insurance.Also paid to have the other 2 tires replaced at the same time.Car was in for 6 days.Rims were scratched when picked up and the colision center blamed the servi to have the other 2 tires replaced at the same time.Car was in for 6 days.Rims were scratched when picked up and the colision center blamed the service dept at the dealership.They said they knew nothing about it.When I finally picked up the car the steering wheel was crooked to the right.Returned the car,paid for an alignment,and then the steering wheel was crooked to the left.Brought it back...crooked to the right again.No returns to my phone calls from the service advisor or manager after a week now to remedy this.I have purchased 6 cars over 15 years from this dealership and thought I would be treated better than this.The end. More