Southern Volkswagen Greenbrier

Professional, competent service people, on-time service start, all questions answered, clean, neat service and wait areas! Tim is especially knowledgeable and helpful! The total package a customer hopes start, all questions answered, clean, neat service and wait areas! Tim is especially knowledgeable and helpful! The total package a customer hopes for in a service department! More

I have always been treated like I mattered! This dealership is very friendly and knowledgeable. This dealership is very friendly and knowledgeable. More

The whole experience was easy. I really like communicating via messages since I'm mostly at work. I really like communicating via messages since I'm mostly at work. More

Competitive pricing, great communication My car was ready in an appropriate time frame. Wes communicated each step of the way. in an appropriate time frame. Wes communicated each step of the way. More

I’ve had ongoing issues with this dealership’s service department, and the experience has been consistently frustrating and unacceptable. I also purchased from this dealership and will never do that again department, and the experience has been consistently frustrating and unacceptable. I also purchased from this dealership and will never do that again. My vehicle has been brought in multiple times for the same unresolved problems, including repeated infotainment system failures. Each visit follows the same pattern: I provide photos and videos documenting the issues, I’m told the problem “cannot be duplicated,” no repairs are made, and the issue reoccurs immediately after the vehicle is returned. In one instance, the system reset while I was driving, which is a serious safety concern given how many vehicle functions and safety systems rely on that system. Communication has also been a major issue. I have repeatedly called and attempted to schedule follow-up service appointments, and calls are often not returned, despite the ongoing and documented nature of the problems. I have maintained thorough documentation, including photos and videos of all issues. Due to the repeated failure to repair the vehicle and the lack of responsiveness, I am currently pursuing a Lemon Law claim. I would strongly advise other customers to document everything and be prepared to follow up aggressively. More

Andrew and Howard Lee are always super friendly fast and informative,they are the best informative,they are the best More

Very quick and efficient as well as professional and friendly Andrew always take a few extra minutes to be personal with me and my vehicle friendly Andrew always take a few extra minutes to be personal with me and my vehicle More

Paid 400 for nothing the same issue wit my car They didn't fix anything and I paid 400 for nothing didn't fix anything and I paid 400 for nothing More

Did an overnight drop off service. An employee sent video of car as well as a list of recommendations if I chose to address. Lovely experience An employee sent video of car as well as a list of recommendations if I chose to address. Lovely experience More

No issues this time. Service has gotten better in the last year. Why do I have to have 15 word ? Service has gotten better in the last year. Why do I have to have 15 word ? More