Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Volkswagen Greenbrier
Chesapeake, VA
1,881 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,881 reviews
October 04, 2019
Good customer service The service center was responsive to my concerns. The staff member who assisted me at the service counter was pleasant and helpful. I appreciated his The service center was responsive to my concerns. The staff member who assisted me at the service counter was pleasant and helpful. I appreciated his customer service. More
by TURTLELSIE
Verified CustomerEmployees Worked With
Tim
September 27, 2019
Bad experience I waited for 3 hours for a simple oil change and multi-point inspection. The service rep did not even get back with me about the battery test or other I waited for 3 hours for a simple oil change and multi-point inspection. The service rep did not even get back with me about the battery test or other issues. More
by TAJFELD1
Employees Worked With
Can't remember the service rep's name.
September 20, 2019
Went above and beyond for my service I had had my EPC and check engine lights come on while driving to work. I was able to get home and had my car towed the same day even though it was th I had had my EPC and check engine lights come on while driving to work. I was able to get home and had my car towed the same day even though it was the day after the hurricane. I got a loaner car and they fixed my car and also replaced all the plugs, wires, and packs. My sales person was not in the next day so I was able to keep the car until after my scheduled dent removal was complete which was the same week. I have not had any problems with the car since and I did not have to pay anything for the repairs. I only paid for gas on the loaner. More
by Mandyluv94
Employees Worked With
Charlie Roy Schesventer
September 19, 2019
Excellent service I am happy to say that I always receive excellent service from the entire dealership. Thanks so much for being excellent. I would recommend this deale I am happy to say that I always receive excellent service from the entire dealership. Thanks so much for being excellent. I would recommend this dealership to all my friends and family. More
by IMTHINGN
Employees Worked With
Farley Perkins, Charlie Roy Schesventer
September 18, 2019
Service I worked with Kenna from the service department. She was friendly and kept me informed about my car. I also made an online appointment but when I got I worked with Kenna from the service department. She was friendly and kept me informed about my car. I also made an online appointment but when I got to the dealer ship they said I didn’t have an appointment. Kenna explained everything and said she would do her best to have my car completed. My car was completed that day. More
by heathercook
Employees Worked With
Kenna
September 18, 2019
Professional, Excellent, Reliable, Dependable I have close to 20 years having the service department do the necessary services required on all my Volkswagens. I have experienced no issues with sc I have close to 20 years having the service department do the necessary services required on all my Volkswagens. I have experienced no issues with scheduling and getting my vehicle back in less time than expected. They send updates, they remind me of appointments, they remind me of required timely services and have always been very professional and courteous in answering any questions and especially when checking my vehicle into the service department with me. Andrew has been my service agent for over a year and I commend him and his co-workers on working together to accomplish an excellent customer service. More
by NBB
Employees Worked With
Andrew Smithson
September 18, 2019
Very helpful dealership Charlie Roy at Volkswagen picked up my car from where I work and brought it to the Volkswagen service center for an inspection. He left me a car to dr Charlie Roy at Volkswagen picked up my car from where I work and brought it to the Volkswagen service center for an inspection. He left me a car to drive. My car was back in a few hours. This was a huge help. I would highly recommend this dealership. More
by Suzanne 123
Employees Worked With
Tim in service department , Charlie Roy Schesventer
September 18, 2019
Love my Bug! Everybody so helpful & kind. Knowledgeable mechanics who explained things so I could understand them. Although I spent 7 hours there, I realize it tak Everybody so helpful & kind. Knowledgeable mechanics who explained things so I could understand them. Although I spent 7 hours there, I realize it takes time to diagnose problems & time to fix them. I am very grateful for their help. More
by UVAMAGS
Employees Worked With
Chris Langdon
September 18, 2019
Disappointed I took my vehicle in for oil change . Lady comes to me saying she needed to speak to me . Of course I have an oil leak I have complained several times I took my vehicle in for oil change . Lady comes to me saying she needed to speak to me . Of course I have an oil leak I have complained several times as it is noted in my chart and even had the oil Consumption test completed in the past. But you all never find anything. This dealership is such a joke I will never purchase anything from this place again my van has been a lemon from day one look at the history in my file. When I questioned my advisor she stated that my van was older but that is not the case. I have maintained and kept up on the maintenance. I asked for manager but he was on vacation. More
by KLTURNER06
Employees Worked With
Advisor
September 18, 2019
Awful customer service Couldn’t meet deadlines. Miscommunication across all aspects of the car buying service. Car was listed for sale and certified when it was not certifie Couldn’t meet deadlines. Miscommunication across all aspects of the car buying service. Car was listed for sale and certified when it was not certified yet, processed, or clean. Certification checklist did not check all applicable components and seemed to have been performed without looking at the vehicle. Car was sold, brought back and still had mechanical and appearance issues. Managers ignore phone calls and other messages. Things in writing and verbal agreements not followed through on. Loaner vehicle straight off the used car lot had: check engine light, no air conditioning, mold growing on the seat belt and repeatedly stalled. Employees that were not managers we the only friendly personnel that had willingness to help. With the current management and mentorship that these employees have, that will surely not be the case for long. More
by KAFERGUSON77
Employees Worked With
Farley Perkins, Bobby Ford, Justin Natale, John Natale Jr.
