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Southern Volkswagen Greenbrier
Chesapeake, VA
1,881 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,881 reviews
September 06, 2019
They left my engine bay a mess! I took my car in for an oil change like I normally do, had to wait almost 4 hours to have it done, then when I finally got my car back, there was a st I took my car in for an oil change like I normally do, had to wait almost 4 hours to have it done, then when I finally got my car back, there was a streak of dry oil on my windshield, then I got out of my car looked under hood just to see that there was a puddle of oil around the engine area, normally don't have an issue but I figured I'd bring this up for precautionary statements! More
by SAMUELHAZELWOOD
Verified CustomerEmployees Worked With
Tim Champion
September 05, 2019
Service Department Should have the names of the Service reps to select from as well. The great service department always goes the extra mile to solve the issue/ problem. Should have the names of the Service reps to select from as well. The great service department always goes the extra mile to solve the issue/ problem. More
by MICHAEL.E.ELLIS
Employees Worked With
N/A
September 04, 2019
Awesome This was the best car buying experience I have ever encountered. Our salesperson Cortez Gilliam was outstanding and I recommend using him. The finance This was the best car buying experience I have ever encountered. Our salesperson Cortez Gilliam was outstanding and I recommend using him. The finance dept. was also great and helped us with our transportation needs as we purchased two vehicles. I look forward to a long term relationship and working with them in the future. More
by CJEFFERS0
Employees Worked With
Farley Perkins, Cortez Gilliam, Jason F, Bobby Ford
September 04, 2019
Excellent customer service! Excellent service from the start, Charlie met us after we got out of our vehicle (something a lot of salesman will not do) and greeted us with a great Excellent service from the start, Charlie met us after we got out of our vehicle (something a lot of salesman will not do) and greeted us with a great attitude. He showed us a vehicle in our price range and exactly what we were looking for, nothing thousands of dollars more then what we wanted to look for in price. During our test drive he let my wife and I figure out what we liked about the car without leaning over our shoulders. He had an answer to every question we had, he was very intelligent on the vehicle can do. Charlie has been very supportive with our questions even after he had the sale. He worked hard to get us to a price point we were comfortable with. I will highly recommend Charlie to anyone who has any questions about Volkswagons. More
by CHRISTERSON.NATHANIEL
Employees Worked With
Charlie Roy Schesventer
September 04, 2019
2018 Gulf Sport wagon VA state inspection Took My 2018 Gulf Sport wagon in for a state inspection and it took 1 hr./45 min. to complete. When I went in I was informed to LEAVE the vehicle. I t Took My 2018 Gulf Sport wagon in for a state inspection and it took 1 hr./45 min. to complete. When I went in I was informed to LEAVE the vehicle. I told them I had an appointment to have it down and was again asked to leave the vehicle. I wasn't about to leave it and I wasn't on the books for record. Was ponded off to a Supervisor who informed me it would take 2.3 hours. I had my pet with me and was treated good and the inspection wasn't as long as they had previously stated. Customer service started out to be not too good but went better, when I was shifted to the supervisor. More
by DIGS1022
Employees Worked With
Do not have the names of the employee or Supervisor wh o took the order and completed it.
September 03, 2019
Disappointed customer I called the service center to make an appointment for my 1st oil change and 2 recalls on my 2018 Volkswagen Tiguan. When the appointment was made I w I called the service center to make an appointment for my 1st oil change and 2 recalls on my 2018 Volkswagen Tiguan. When the appointment was made I was told it would take approximately 4 hours. I was asked if I would wait or dropped off. I live 25 minutes away so I chose to drop off and go get some breakfast and do a little shopping. My appointment was for 830 am. I arrived at 835 parked inside the service center and walked in to check in. The service counter receptionist was very nice and friendly and pointed me to my advisor who was checking another customer. She then asked another advisor if she could help. The young lady was very nice and friendly as she checked me in. I was finally done checking by 9 am. While I was being checked in I decided to get a tire rotation since it wasn’t part of the service. I saw 2 cars that came after me and parked behind me being checked in while I was waiting in the lounge to check in. At about 145 pm I decided to go back to the dealer to see what was taking so long since I had yet to receive a call about my vehicle being finished. The young lady who had checked me in wasn’t there so another advisor was assigned. When I checked with the service counter was told one of the recalls was not done because the part was never ordered so I would have to make another appointment to get the service done. Am I suppose to call the dealer so the part gets ordered? How long would I have to wait? No information was given. The gentleman did tell me he would give me a rental car while they serviced my vehicle which was very nice but they close at 6 pm and by the time I get off work I would never make it. Now I have to take time off work (again) to finish the recall. I think from a customer service point of view ( that’s what I do for a living) the situation could have been handled better. By the time I was sent to the cashier to pay for my tire rotation so I could get my vehicle and leave, I had already made up my mind I was never coming back. Hope this review help improve these type of situations for future 1st time customers. More
by ISLANDGIRL_29
Employees Worked With
Service counter receptionist
September 03, 2019
Kenna was great Kenna was great. Service always seems overpriced but I guess you get what you pay for. Time estimate was accurate. Waiting area is fine. Thanks. Kenna was great. Service always seems overpriced but I guess you get what you pay for. Time estimate was accurate. Waiting area is fine. Thanks. More
by karamdemarco
Employees Worked With
Kenna
September 03, 2019
Why I would never return I would never return money is missing from my car, they left a mess in my car spilled food on my floor that I had to clean up, time was not reset, now I would never return money is missing from my car, they left a mess in my car spilled food on my floor that I had to clean up, time was not reset, now my air bag light is on, my back seat was completely trashed More
by CALVINGIBSON69
Employees Worked With
I don't know
September 02, 2019
Great Customer Service! Southern Volkswagen’s customer service is always so great! Andrew, my service representative has always been very friendly and helpful with any questi Southern Volkswagen’s customer service is always so great! Andrew, my service representative has always been very friendly and helpful with any questions that I have. More
by ABBYMAC567
Employees Worked With
Andrew
August 31, 2019
Good experience I had looked at Carmax first and there were not a lot of options in my price range with low mileage. My parents have bought one car from Southern and I had looked at Carmax first and there were not a lot of options in my price range with low mileage. My parents have bought one car from Southern and thought it would be good to look there. My salesman is very helpful and understanding. He is not pushy and tries hard to relate to me and answer any questions I have. I had a problem with my check going through to my bank but after mentioning my concerns to my salesman he helped me figure out a solution easily More
by Mandyluv94
Employees Worked With
Tina Greene , Charlie Roy Schesventer, Hellen Kopanakis
