Southern Volkswagen Greenbrier

Excellent I went for 90K service if my passatWes was professional and he was to the point. I highly recommend VW southern office. I appreciate the service. I went for 90K service if my passatWes was professional and he was to the point. I highly recommend VW southern office. I appreciate the service. More

4 and half hour oil change - xxx I live an hour and a half away from the dealership, but take advantage of the free oil changes that came with my vehicle purchase. Yesterday I had a I live an hour and a half away from the dealership, but take advantage of the free oil changes that came with my vehicle purchase. Yesterday I had a 10:00am oil change appointment. I arrived to the dealership and was asked if I could come back at 1:00pm. I wasn't happy about it but agreed to return at 1:00pm.., I had a few errands to run anyway. Later, I returned to the dealership, for my now 1:00pm oil change appointment, and it was 2:30pm when my oil change was completed. I have never heard of a oil change taking any longer than 30 minutes. This is ridiculous! So, in all my original 10:00am oil change was completed at 2:30pm. That's four and a half hours it took to get a scheduled oil change at the Southern Volkswagen Greenbrier Service Department! xxx More

Great customer service I walked in for a oil change and was done in a reasonable time frame and they were even able to get my recalls done as well I walked in for a oil change and was done in a reasonable time frame and they were even able to get my recalls done as well More

Great Customer Service Tara and Andrew are awesome very professional always have a smile on there face . I will never go to any other VW service center . Thank you for all Tara and Andrew are awesome very professional always have a smile on there face . I will never go to any other VW service center . Thank you for all you do More

Easy and friendly experience Had an inspection, scheduled it on line, received a confirmation. Was greeted quickly was told about how long it would take. Car was ready in the appr Had an inspection, scheduled it on line, received a confirmation. Was greeted quickly was told about how long it would take. Car was ready in the appropriate amount of time. Everyone was very friendly. More

First Service I had an appointment at 7am for the 10k mile service on my vehicle. This is a very minor service. Why does it take 1.5 hours to get a service, that pr I had an appointment at 7am for the 10k mile service on my vehicle. This is a very minor service. Why does it take 1.5 hours to get a service, that probably takes 30 minutes. More

JF review Very helpful. The process moved as quick as possible. I recommend this dealership to anyone looking for a good car with great service. I'd buy from th Very helpful. The process moved as quick as possible. I recommend this dealership to anyone looking for a good car with great service. I'd buy from them anytime. More

Good service Set up service online with no issues. Arrived on time, service was quick and employees were helpful. My vehicle runs well. Would recommend to other VW Set up service online with no issues. Arrived on time, service was quick and employees were helpful. My vehicle runs well. Would recommend to other VW owners. More

Quick friendly service Service was performed quickly with many updates from the service advisor. Went in on a Wednesday, and without an appointment, they squeezed in my re Service was performed quickly with many updates from the service advisor. Went in on a Wednesday, and without an appointment, they squeezed in my repair by friday afternoon More

2.5 hours for a SCHEDULED Oil Change Honestly, my experience with the service department at Southern has been less than par. This is my second experience in having to wait at least 2.5 h Honestly, my experience with the service department at Southern has been less than par. This is my second experience in having to wait at least 2.5 hours for a SCHEDULED oil change. I assume the perks given to car buyers at this dealership is starting to catch up with the service department. The first time I had this issue, I brought it to the attention of the service manager, which he apologized. For this to happen again is disappointing. On a positive note: I did have a chance to speak with Cortez, who was my salesman when I purchased my car. He is always upbeat and fun to speak with. More