Southern Volkswagen Greenbrier - Service Center

My biggest issue with Southern Volkswagen is that the customer service is hit or miss. Some customer service representatives are incredibly helpful and willing to answer questions and other others seem l customer service is hit or miss. Some customer service representatives are incredibly helpful and willing to answer questions and other others seem like it’s an imposition to even be calling them. I realize that according to most folks service done on, Volkswagens tend to be a little more expensive, but whenever I have had to have work done, that is additional to my regular annual check ups it seems to be incredibly expensive compared to services that I would pay for other makes of cars. Over $600 to replace back brake pads and rotors seems incredibly expensive but they kinda have you over a barrel when they tell you it is needed, but you feel the cost is inflated. More

Terrible communication and customer care. Someone scheduled just a tire rotation. When we received reminder we called to change to inspection and oil change, but were told no appointment nece Someone scheduled just a tire rotation. When we received reminder we called to change to inspection and oil change, but were told no appointment necessary and was first come, first served. Called and left voicemails with previous service provider, but never received a call back. Called general service number Friday afternoon. Was told bring it that day to get in line for the next, because might not get done if I brought it in Saturday morning. When I arrived the same person checked me in and marked down oil change and state inspection. He never said an appointment was needed. We were notified Saturday afternoon that we needed an appointment for an inspection and the oil change was almost complete. No care for my wasted time. Now I have to coordinate another time to come sit at a dealership to get the state inspection. More

Andrew Smithson has helped me once again with my car! He brought her back to life and she feels brand new in driving her. Before any work was done he broke down the options I had and their pricing and ga He brought her back to life and she feels brand new in driving her. Before any work was done he broke down the options I had and their pricing and gave me a fair estimate for everything. I have been going here since 2018. More

I always have had a pleasant experience At your service department my Team Leader Tim has always kept me in form of what was going on. department my Team Leader Tim has always kept me in form of what was going on. More

Wes, my Service Tech is always tentative and helpful. I highly recommend Southern Greenbrier Volkswagen. I highly recommend Southern Greenbrier Volkswagen. More

During Thanksgiving break, my 2019 Volkswagen Atlas had a water pump failure, leaving me in an emergency situation. I initially contacted several local repair centers, including the Virginia Beach VW deale a water pump failure, leaving me in an emergency situation. I initially contacted several local repair centers, including the Virginia Beach VW dealership, which scheduled my service for December 11 despite my car being undriveable. Repeated follow-ups with the Virginia Beach VW center yielded the same response: "You can come by on December 11." Fortunately, Southern Volkswagen allowed me to drop off my car on the morning of November 30. They immediately began working on it, even though they couldn’t guarantee same-day completion. While I waited at a nearby fast-food restaurant, I received a call from Southern Volkswagen letting me know my car would be ready by 5:00 p.m., well before their 6:00 p.m. closing time. Not only did they fix my car on the same day, but their exceptional customer service also stood out. I will definitely choose Southern Volkswagen over the Virginia Beach VW dealership in the future. More

Service was prompt even though my online scheduled appointment was not recorded when I showed up. appointment was not recorded when I showed up. More

Absolutely fantastic. The best service center I have ever been to. Great staff, excellent customer service. They are honest, work quickly and have great communication. The The best service center I have ever been to. Great staff, excellent customer service. They are honest, work quickly and have great communication. The price is fair for the quality of service. More

Wes is very diligent to make sure I understand what needs to be done to my car, why it is important, and any alternatives and additional work suggestions. to be done to my car, why it is important, and any alternatives and additional work suggestions. More

Service was great! I was told that the job would be three hours but it was no more than two! I was told that the job would be three hours but it was no more than two! More