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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,469 Reviews

1,469 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 16, 2025

Quick and able to add in a state inspection on short notice when I didn't have it in my original appointment More

by battleground90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
May 16, 2025 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 12, 2025

This is my second time here and I have to say I love it. Everyone here is great. More

by NESHACUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
May 16, 2025 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 12, 2025

I have been dealing with this dealership for years and they ALWAYS exceed my expectations More

by jmmielkey
Recommend Dealer
Yes
Employees Worked With
Andrew
May 16, 2025 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 11, 2025

The service department is trash and lets you drive away from oil changes with unsafe practices. Due to their negligence of breaking a part on my vehicle, but didn’t call to say the part was in. I had to ca More

by robin.jackson20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Tolson (0)
May 16, 2025 -

Southern Volkswagen Greenbrier responded

Thank you for bringing this to our attention, Robin. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 11, 2025

Staff was very polite; service was efficient. Pleasant waiting environment. Good communication with customer about progress. More

by WBB6ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
May 16, 2025 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 10, 2025

Staff was friendly and informative. They did exactly what they said they were going to do, no more no less. Loved the video of the inspection. Loved that they called when they were fin More

by kheuneman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in the service dept
May 16, 2025 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 10, 2025

Waited a little longer than usual( more than 2 hours) but good other than that. More

by CMLEE1121
Recommend Dealer
Yes
Employees Worked With
Wes
May 08, 2025

Tim was helpful with addressing our concerns & questions. We were also happy with the 20k maintenance. Quality and professional service by the entire team! More

by rachael.hyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Champion
May 08, 2025

Always a pleasure doing business. Fair and reliable Highly recommended to others for their car care and service. More

by JIMCOBLE2000
Recommend Dealer
Yes
Employees Worked With
Wesley
May 07, 2025

Nice and welcoming from the start. Didn’t take as long to do my service. More

by CRYSTALMTZ1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
wesley tolson