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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.6
1,104 Reviews
Call Service Center (757) 424-4689

1,104 Reviews of Southern Volkswagen Greenbrier - Service Center

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June 13, 2024

The staff is very kind and welcoming. They seem to truly care about you and your needs. More

by CHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
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Helpful
June 12, 2024

I had a problem with my suv, so called and was able to bring it right in. Had it back within a few days. The coordinator, Andrew, was professional and personable. He kept us up-to-date with what my car ne More

by MELANIE.CLEMENTE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson - Service Dept.
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Jun 12, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
June 12, 2024

The online scheduling worked fine. My service assistant Andrew was fantastic. But, the whole experience took one hour longer than he had anticipated, and I don't believe there were any More

by JEANOKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service
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Jun 12, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

Helpful
June 12, 2024

The work was done in a quick way to get me my car back tire fixed More

by omjv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
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Jun 12, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
June 11, 2024

Everything was done as requested and on time. Tim is a great person to work with and kudos to him. More

by JATDU202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in the Service department.
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Jun 11, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
June 11, 2024

This is a good deal. very professional in attitude and service. No problem getting service done More

by CMIDGE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
June 11, 2024

My sales representative, Robb Webb, and my service representative, Andrew Smithson are awesome! Good people all around at Southern VW! More

by RAY.HOGGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Smithson - Service Dept
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Helpful
June 09, 2024

Wes is very consistent at providing top shelf customer service. He is very honest about what needs to be done! More

by HONDA.TYPE_R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes T.
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Helpful
June 09, 2024

Andrew takes great care of me and providing service for my volkswagon. Car was ready during the prescribed time period. More

by Patricia Thornes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Helpful
June 09, 2024

I’ve purchased 4 VW’s from Southern. Andrew always provides first class service and is the epitome of professionalism. He is the reason I keep coming back. More

by douglaslittle210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names here
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Helpful
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