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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,467 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,467 Reviews of Southern Volkswagen Greenbrier - Service Center
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May 19, 2024
Amazing! Amazing! Amazing! The GM Matt and sakes agent Cedric were amazing! I went in for a general maintenance on my 2017 Passat with very low mileage and th Amazing! Amazing! The GM Matt and sakes agent Cedric were amazing! I went in for a general maintenance on my 2017 Passat with very low mileage and they wanted my car!!! So, Matt worked it out that was able to leave not with my Passat but a 2024 Tiguan and a peace of mind! No pressure sales, they listened to why I kept the vehicle so long and delivered my blessings that I wanted for the past 2 years! Thank you Southern VW for listening and delivering my blessings! More
by dnscarborough3
Verified Customer
May 18, 2024
Took care of me and got my situation resolved time after time. Looked out even when they didn’t meet the deadline preset. time. Looked out even when they didn’t meet the deadline preset. More
by Driscoll Taylor, Jr
May 18, 2024
I can thank enough to Tim for helping me so much and so fast, specially being pregnant and my husband on deployment. Love Volkswagen Southern Services fast, specially being pregnant and my husband on deployment. Love Volkswagen Southern Services More
by Carmen Zela
Employees Worked With
Tim from services
May 17, 2024
HORRIBLE customer service. Car dropped off Monday night Service was not completed until Thursday. Poor communication from service rep via text. Car dropped off Monday night Service was not completed until Thursday. Poor communication from service rep via text. More
by JGOR81
Employees Worked With
Andrew S.
May 17, 2024
The customer service is outstanding and the prices are very reasonable. Most importantly,this dealership builds relationships with the customers!!!!! very reasonable. Most importantly,this dealership builds relationships with the customers!!!!! More
by JMHAWKINS
Employees Worked With
Andrew Smithinson
May 17, 2024
Andrew in the service department is absolutely outstanding. He has went above and beyond for me and my vehicle multiple times now. Anybody I’ve ever encountered at this dealer whether part of sale outstanding. He has went above and beyond for me and my vehicle multiple times now. Anybody I’ve ever encountered at this dealer whether part of sales or service has had a great attitude and vibe to them! Would completely recommend any and everyone to come to southern VW!!!! More
by karalinerh
May 17, 2024
I'm a relatively new customer and plan on returning as need for scheduled maintenance or repairs. Very easy to schedule service, great communication, reasonable prices. need for scheduled maintenance or repairs. Very easy to schedule service, great communication, reasonable prices. More
by EBANGOR.SR
Employees Worked With
Andrew, service advisor
May 16, 2024
Everyone was very friendly, the waiting area was clean with snack, and refreshments. While I was waiting on my representative to finish up with another customer, another customer service representative as with snack, and refreshments. While I was waiting on my representative to finish up with another customer, another customer service representative asked if I needed assistance. Even the attendant who delivered my car was the nicest gentleman. Great energy for 8 AM. More
by MARCELLAD9
Employees Worked With
Tim
