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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,484 Reviews
Call Service Center (757) 424-4689

1,484 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 21, 2024

The service advisors are very helpful. Hardest part is these vehicles have a lot of software bugs that are hard to bring in and troubleshoot. VW needs some updates. More

by Robert McCormick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew and Wes in the service dep
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

May 20, 2024

Wes was great! He explained everything to me and kept in contact the entire time. More

by BRITTANY.SIMPSON228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 20, 2024

Excellent care and service is what I always experience. Great customer service and explanation of products. More

by MALIBU19777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 20, 2024

The staff is friendly and courteous they try to keep you informed of the status of your vehicle More

by kwboyd477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Colston
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 19, 2024

Amazing! Amazing! Amazing! The GM Matt and sakes agent Cedric were amazing! I went in for a general maintenance on my 2017 Passat with very low mileage and th More

by dnscarborough3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 19, 2024

This dealership has a customer for life. When no one else would help me when I needed a new car, Southern Volkswagen stepped up. I will be forever grateful to this dealership More

by S70gltt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Washington and Allison Humphries
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2024

I have had the same service advisor for years. His Name is Wes..He truly is the BEST More

by PLTRAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in Service
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 19, 2024

Good service. But would have liked more updates to recognize any problems Car was not ready on time More

by SUSAN_CURRIE13
Recommend Dealer
Yes
Employees Worked With
Tim
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 18, 2024

The waiting time to talk to someone needs improvement the waiting area is to cold More

by JOANNEMCCEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

May 18, 2024

Adam was great he let me no what was going on each step of the way and I really appreciated More

by BETTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam,Andrew
Report | Print
May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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