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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,484 Reviews
Call Service Center (757) 424-4689

1,484 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 16, 2024

My transmission light came on, I got an appointment the next day! I waited for my vehicle as I didn’t have a ride back and forth and work remotely, I brought my work with me and waited! Fast and efficient, More

by RAYNASHYNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 15, 2024

The people are very nice and professional and take the time to listen to your issue More

by ANNETTECROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in the Service dept
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 15, 2024

Wes is an experienced person and will do his best to help customers and with no wait time , Thanks. More

by joseor1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 15, 2024

Polite costumer service fast delivery good communication. Clean car received. Will buy the Amarok truck when it comes to usa Thanks Wes More

by andreisaacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, mechanic
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 15, 2024

Asked them to look at my usb- c charging port and he said he would and they didn’t. More

by WAGNERGWYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Webb
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Gwyn. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

The staff is friendly and professional but, lack communication. Each time I’ve dropped my vehicle off they have it from open to close and no one ever calls as a courtesy to give any updates. More

by HOWARDDEMETRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for bringing this to our attention, Howard. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

They care about the customer service they really look out for me and I like it More

by jhunt4405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew smithson
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 14, 2024

I had an appointment for 7am. I dropped off my car the night before. The car was not looked at until 230pm. What was the point of an appointment? More

by dkhibber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

"Dkhibber" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024

Adam kept me updated as to the status of my vehicle which was in for state inspection and an oil change (warranty service). He did his best to ensure my vehicle was completed in a timely manner. More

by tah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catalina
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 14, 2024

The team there are super friendly and they keep a smile on my face every time I go there. I give them 20 Plus stars. Thanks Guys Mat, Cedric, Terrance My guys More

by sheafields79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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