Southern Volkswagen Greenbrier - Service Center

Fast service Arrived without an appointment. Was seen for inspection immediately and car was repaired and ready the next day. The gentleman to the right helped us Arrived without an appointment. Was seen for inspection immediately and car was repaired and ready the next day. The gentleman to the right helped us and was so very nice More

Very poor customer service The mechanics are always really good at fixing my car, but the customer service was terrible. The man ( Joshua Ware) who was supposed to be informing The mechanics are always really good at fixing my car, but the customer service was terrible. The man ( Joshua Ware) who was supposed to be informing me on what was happening to my car lied to me several times during my state inspection. He went from telling me only one thing was required to two things were required (I still don't quite know if it was required because he wouldn't give me a straight answer) to suddenly all three things that he had talked about in the first call were required and that he had already done the third thing without even calling to verify it with me first. Overall, it was a very stressful situation and I left paying way more than I thought I would've had to pay. It was a very poor experience and I hope they correct themselves in the future. More

Great Service I always take my car to Southern VW for service. They are extremely courteous and take great care of my car for a reasonable price. I always take my car to Southern VW for service. They are extremely courteous and take great care of my car for a reasonable price. More

Service review My visit was a service and recall visit. Everything went well. All people that I dealt with were kind and informative. Thank you. Robin Moody My visit was a service and recall visit. Everything went well. All people that I dealt with were kind and informative. Thank you. Robin Moody More

Unacceptable time for oil change I had a scheduled appointment and waited for the vehicle at the dealership. The services that I needed was an oil change and a tire rotation. This ser I had a scheduled appointment and waited for the vehicle at the dealership. The services that I needed was an oil change and a tire rotation. This service took over 3 hours which is unacceptable. More

Recall work for air bag and fuel pump module replacement. On time appointment and finished with original time estimate. Good service. Andrew provided great service and timely updates. Clean, organized a On time appointment and finished with original time estimate. Good service. Andrew provided great service and timely updates. Clean, organized and professional service department. Thank you. More

Oil change Customer service was great but the wait..."AND" I had an appointment was way too long. I was also charged for two additional quarts of oil and every o Customer service was great but the wait..."AND" I had an appointment was way too long. I was also charged for two additional quarts of oil and every oil change in the past i was charged for 1. Confused but wanted to just get to go home. You can contact me about this survey if desired. Thank You. More

Andrew I l Everytime I come to the Volkswagon Dealer, they all ways do a good job on my car. However this time I carry my car there to get my inspection, a I l Everytime I come to the Volkswagon Dealer, they all ways do a good job on my car. However this time I carry my car there to get my inspection, and they charge me $55.00 dollars and 99 cent. They said it was for the bulb front and back. Well light bulg still flash on my dash board right now. More

Overall, very good service. Almost everything was superb. The VW is running great. Only disappointment was the car was not washed as promised. We have always had great service be Almost everything was superb. The VW is running great. Only disappointment was the car was not washed as promised. We have always had great service before. Maybe they ran out of time before we picked up the car. More

Fast and friendly Everything was explained in advance so there were no surprises and the service was fast and friendly. I have my car serviced there all the time Everything was explained in advance so there were no surprises and the service was fast and friendly. I have my car serviced there all the time More