Southfork Chrysler Dodge Jeep Ram

Excellent customer services, love the communication from the moment my car make it to the service department to the finish of the service the moment my car make it to the service department to the finish of the service More

Terrible customer service, terrible management, terrible overall. My truck has been over a month with them trying to get “approval” from a warranty they sold me for coolant leak problems. They’re mechanics overall. My truck has been over a month with them trying to get “approval” from a warranty they sold me for coolant leak problems. They’re mechanics performed a “full diagnostic” on the truck and determined the truck has issues with y he thermostat and a the water pump, they advised me they would have to call my warranty for approval and the warranty told them they had to send an adjuster “to inspect it and see it with his own eyes” so they could determine coverage, the adjuster showed up and they couldn’t prove that the water pump was leaking and according to the dealership, now my warranty doesn’t want to cover it. I had to call my warranty and ask what was going on and they advised me it is covered but the dealership can’t provide proof. Not to mention I have had to email, call and get hung up numerous amount of times. I started working with Marcia Caicedo Service Advisor, and I had to go up to her boss, John Frazier Service and Parts Director, and couldn’t solve anything so I had to go a step higher to the General manger Stephen Swad and all I was told by him was “give me time to get involved in this and find a solution” it has been over a week and a half of not hearing from anyone of them I’ve left my information numerous amount of times to have them call me back, numerous voicemails and emails and they suck at giving you an answer or solution, even the John Frazier Service and Parts Director had the audacity of telling me I should’ve purchased another type of warranty “that is not hard to work with” when they were the ones who sold it to me… These dealership and staff are above unprofessional More

Great team, easy process, excellent service, beautiful car and happy we found this dealership. Very satisfied customer. car and happy we found this dealership. Very satisfied customer. More

I was greeted immediately with A dealership Team Member, which was a big plus. I had been communicating with Sales person Noah the last few days and without hesitation we were face to face. I say this with which was a big plus. I had been communicating with Sales person Noah the last few days and without hesitation we were face to face. I say this with a honest review that all the staff was very professional. I didn't think I was leaving in a new jeep I thought no way I could afford one but not only did I leave with a jeep that met more than my expectations, I left with a happy heart knowing me and my new jeep is in good hands. Thank you Noah for your kindhearted, you knew how bad I wanted this and made it possible. I like how you were upfront and never felt pressured. Also want to Thank Ralph the Finance Manager helped me get my Jeep warranty when I thought no way I could. Am leaving here with ease of mind and excitement cause I know me and my Jeep will be always taken care of WITH Much love ❤️... More

Sales and Finance departments are great. Service department is abysmal. They take over 3 hours for an oil change. They don’t honor their own coupons. They don’t even know what a 5 tire rot Service department is abysmal. They take over 3 hours for an oil change. They don’t honor their own coupons. They don’t even know what a 5 tire rotation is. More

Friendly, helpful, and enjoyed my buying experience from start to finish! I will definitely buy from them again. start to finish! I will definitely buy from them again. More

Great services and courtesy. Very knowledgeable. Great “bed” side manners.will definitely come back for future service. Very knowledgeable. Great “bed” side manners.will definitely come back for future service. More

My Jeep was there for almost a week because of parts and lack of mechanics. James, my Service Tech was great but the parts weren’t in stock and there was evidently a shortage of mechanics. lack of mechanics. James, my Service Tech was great but the parts weren’t in stock and there was evidently a shortage of mechanics. More

Great Team! Great experience overall!! My preferred dealer, will not go anywhere else but them Great experience overall!! My preferred dealer, will not go anywhere else but them More

Slayd was an awesome salesman and knew what I was looking for in my next vehicle for in my next vehicle More