Southlake Nissan

Excellent car buying experience. Fran Balind, Allen Moody and the crew at Southlake Nissan made what could be, and sometimes is, a painful experience into an enjoyable one. Buying a c Fran Balind, Allen Moody and the crew at Southlake Nissan made what could be, and sometimes is, a painful experience into an enjoyable one. Buying a car can be an intimidating event where one feels pressured or cajoled into a situation. Not at Southlake Nissan. The folks there did not pressure and were and are willing to go beyond what is normally required of a business while taking care of a customer. 5 Stars! Would recommend them to anyone. More

SouthLake Nissan & Dixie My husband and I decided it was time for a new car. I am extremely put off by the usual high pressure car buying experience. After visiting a few de My husband and I decided it was time for a new car. I am extremely put off by the usual high pressure car buying experience. After visiting a few dealers, I didn’t want to go to any more. The problem was that I still didn’t know what car I wanted. So, we went to the Chicago Auto Show, where we were able to identify the exact car we wanted. We came home and looked up the closest Nissan dealer to our home, but they didn’t have the car I wanted. So our search spread out, farther and farther away; calling more and more dealers trying to find my perfect car. Finally we called Southlake Nissan in Merrillville, Indiana, and talked with Dixie. Dixie is amazing. She has and incredible amount of energy. Her perseverance in finding us the perfect car was unmatched. While other dealers tried to steer us into settling for a car that they had in stock, Dixie made it her mission to find us our perfect car. She even got her dealerships manager involved (who worked some magic) and secured the car that no other dealer in the entire Chicago metropolitan area could. Not only that, but she made sure that we got all the advertised promotions that were running at the time. She was a pleasure to deal with. Once we came to her dealership to purchase the car, Dixie passed us off to regular sales person, who was very helpful in completing our new car purchase. But it was truly the effort, energy, perseverance, and cheerful “can-do” attitude of Dixie herself, who turned us into satisfied customers of Southlake Nissan. I would not hesitate to seek out her assistance for buying a new car . In fact, she is the very first person I would go to. Dixie is wonderful, and clearly she has the support of an excellent dealership behind her. More

Joe Orosz was AWESOME! He got me the car I wanted!! He never steared me wrong ever!! He was upfront, honest and hilarious!! We consumers need more sales people like him!! Keep up the awesome work!! The se never steared me wrong ever!! He was upfront, honest and hilarious!! We consumers need more sales people like him!! Keep up the awesome work!! The service is also been outstanding!! I had 2 previous cars I took to them!! Randy, Brian, Jim the service advisors are AMAZING!! You all are AWESOME!! I can't say enough good things about all of them!! Will be buying from them in the future!! More

Juan Rosendo listened to all my demands and treated me like I was a member of his family. The purchasing process of my 2014 Nissan Rogue took less than 25 minutes. The Owner was interested in getting me m like I was a member of his family. The purchasing process of my 2014 Nissan Rogue took less than 25 minutes. The Owner was interested in getting me my car as soon it was made available. GREAT TEAM!!! I am going to Southlake Auto Mall for all my service needs. I feel like I got the best deal for my hard earned cash. More

My husband and I came to Southlake Nissan as second-time My husband and I came to Southlake Nissan as second-time customers, but this was our first time working with Joe. We returned to this dealership My husband and I came to Southlake Nissan as second-time customers, but this was our first time working with Joe. We returned to this dealership because of the great customer service we received when we purchased from them several years ago. We had done some research ahead of time (a few months ahead of time) and had an idea of what we wanted. We stopped in and Joe helped us with all of our questions (and we had plenty) without pressuring us to buy then and there. We told him of our plans to come back in a few months to purchase. He maintained contact with us during this time to ensure all of our needs were met, which we greatly appreciated. When the time came for us to come back for our vehicles Joe was incredibly accomodating to our schedule. He showed us exactly what we wanted without any pressure to "upgrade" or get the things we told him we didn't really need. We really appreciated his kindness and honesty, he made us feel as though we were more than just a "customer" which we feel was very important. It is people like Joe that go above and beyond and make this experience effortless. We were able to purchase vehicles for the both of us and stay within our set budget, for us that was huge!! Thank you so much, Joe, for all of your help. When we return to Southlake Nissan, you can guarantee we will be working with you. I absolutely recommend Joe and Southlake Nissan if you're looking to purchase a vehicle. I have already raved to all of my family and friends about the service because I truly believe people who do great things deserve recognition. Thank you again. Warm Regards, Erin & Eric D. More

Overall experience with sales professional David Eriks was good. Very friendly and courteous throughout duration of sale. I would recommend this dealership to future car buyers. Job well done Mr. Eriks... was good. Very friendly and courteous throughout duration of sale. I would recommend this dealership to future car buyers. Job well done Mr. Eriks... More

I came in desperation to Southlake Nissan to see if they could help me with a paperwork issue I was having with another dealership, Glendale Nissan in Glendale Heights, IL. I needed a simple VIN form fille could help me with a paperwork issue I was having with another dealership, Glendale Nissan in Glendale Heights, IL. I needed a simple VIN form filled out for a vehicle I had purchased from Glendale Nissan and they had been ignoring my phone calls and emails for over a month. My dealer plate was expired and I could not drive the car I purchased until this paperwork issue was taken care of for the Indiana BMV. Sue Davis at Southlake Nissan was wonderful. She listened to my problem and discussed what they could do about it for me with the business manager, Allen Moody. He was great and agreed to help resolve this situation. They got on the phone with Glendale Nissan and my form was completed and faxed to them in a half hour. I don't know why Glendale Nissan gives such terrible customer service, BUT THE PEOPLE AT SOUTHLAKE NISSAN GIVE GREAT CUSTOMER SERVICE (even for people who are not exactly their current customers). I highly recommend SOUTHLAKE NISSAN for their caring attitude and customer service. Sincerely, Sue Zajac More

Juan was thorough, helpful, consistent and supportive. His communications were timely and his manner always friendly; not pushy in any way. His colleagues were also informative, friendly and all together His communications were timely and his manner always friendly; not pushy in any way. His colleagues were also informative, friendly and all together seemed to work as a small family within the dealership, which provided a great atmosphere in which to do business.. More

I have never had a good experience when it comes to buy a car. This time it was different. I came from the Indy area to Southlake Nissan because a friend recommend them. Joe and the rest of the staff did a g car. This time it was different. I came from the Indy area to Southlake Nissan because a friend recommend them. Joe and the rest of the staff did a great job in helping me find what I wanted without being pushy. I left with a brand new car and was satisfied with the level of customer service I recieved. More

I was in the market for a used car for my daughter. I looked at cars that were available and nothing was worth a second look. I called Joe as I had recently leased a 2013 Rouge. I told him what I was l looked at cars that were available and nothing was worth a second look. I called Joe as I had recently leased a 2013 Rouge. I told him what I was looking for and he was able to get us a lease on a brand new 2013 Sentra at a price that I could work with. I never thought that my daughter would be driving a brand new car, that gets great gas milage and has the best safety features. Thank you Joe for all that you have done! I will always recommend you and Southlake to anyone looking for a car! More