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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,176 Reviews
Call Service Center (219) 947-1600

1,176 Reviews of Southlake Nissan - Service Center

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July 24, 2024

We love Southlake Nissan Service. They are the best. They make us feel like family. More

by Jak71569Jak71569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
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Jul 26, 2024 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear our Service Department always treats you right. If you ever need anything in the future, please don't hesitate to reach out. Welcome to the Southlake Family, and have a wonderful day!

July 22, 2024

I like this dealership they were able to get me a great deal on my new car More

by haroldjohnson403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeten Rippy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gatton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dixie Pineda, Randy Kawanna
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Jul 26, 2024 -

Southlake Nissan responded

Hi Harold, thank you for the positive review. We are happy to hear you had a great experience with us here at Southlake. Have a wonderful day!

July 16, 2024

Kudos to Randy Kawanna, Brian Jensen, and the Nissan service department. Since 1992, all my vehicles have been serviced by Nissan. Brian Jensen greeted me as I entered the garage. He went over the se More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ewen, Randy Kawanna
Report | Print
Jul 16, 2024 -

Southlake Nissan responded

Thank you for your loyalty since 1992 and for sharing your positive experiences with us! We're thrilled to hear that Randy Kawanna, Brian Jensen, and our service department have consistently provided excellent customer service. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.

July 11, 2024

Great service Randy is the best kind I drive almost 4 hrs for your service More

by debralaycock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Jul 26, 2024 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear you always have a great experience with Randy and our service team here at Southlake. Driving 4 hours just for Randy's service means a lot to us! Thank you for being such a loyal customer to us. If you ever need anything in the future, please don't hesitate to reach out! Have a wonderful day!

July 11, 2024

Very happy with the work nissan mechanics completed on my vehicle. Justin was a good employee to work with More

by mg528t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Savage, Randy Kawanna
Report | Print
Jul 26, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear you're happy with the work our Nissan mechanics completed on your vehicle and that Justin was great to work with. Thank you for choosing Southlake Nissan. We look forward to serving you again! Best regards, The Southlake Nissan Team

July 11, 2024

I brought my car in last minute for an oil change and tire rotation, and they were able to accommodate me without any issues. They had it for 2 hours and washed it when they were finished. More

by pdnidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2024 -

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that we were able to accommodate your last-minute oil change and tire rotation without any issues. It's great to know that you appreciated the quick service and car wash. If you need any further assistance, please don't hesitate to reach out.

July 07, 2024

My car is still making the same noise that it was when I took it in. Call no responds. Text no responds More

by Payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Southlake Nissan responded

Hi Payne, we are sorry to hear about your recent visit with us here at Southlake. If you tried to call us yesterday the 7th, we are closed on Sundays. But, if you could please call Randy at (219) 947-1600. We would like to turn your experience around and make things right! Thank you and have a great day!

July 04, 2024

I love this dealership because of the care and concern about the needs of the car and me. More

by lmjones2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Southlake Nissan responded

Thank you for your wonderful review! We're delighted to hear that our care and concern for both you and your car have made a positive impression. Your satisfaction is our top priority, and we look forward to continuing to serve you!

July 01, 2024

Thanks dir all your help. U aee you aoob wish toy had a fast oil service More

by freemanbrenda233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Jul 10, 2024 -

Southlake Nissan responded

Hi, thank you for the positive feedback! Have a great day!

June 30, 2024

I love this dealership the guys are all awesome i have coming to this dealership since 1998 and never have had a problem I would recommend the dealership to anyone More

by mgsuits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Volikas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Arizmendi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna, Audrey Love, Marla Bourgeois
Report | Print
Jul 10, 2024 -

Southlake Nissan responded

Thank you so much for your loyalty and recommendation! We're thrilled to hear that you've been part of our dealership family since 1998 and have always had a positive experience. We appreciate your trust and look forward to continuing to provide you with excellent service for many years to come.

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