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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,037 Reviews
Call Service Center (219) 947-1600

1,037 Reviews of Southlake Nissan - Service Center

Sort by
March 14, 2024

Always a pleasure to work with Randy. Very respectful individual!! No issues to report, only had maintenance work done. It was done in a timely manner. More

by foreveryoung5846
Recommend Dealer
Yes
Employees Worked With
Yes
Report | Print
Mar 20, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're glad to hear that Randy provided you with excellent service and that your maintenance work was completed in a timely manner. We look forward to serving you again in the future! Have a great day!

Helpful
March 11, 2024

Had a service done. Was fast spot on, up front Super nice, clean shop and waiting area More

by wrench
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Holliday
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Mar 20, 2024 -

Southlake Nissan responded

Thank you for sharing your feedback! We're delighted to hear that you had a positive experience with our service. We aim to provide fast and efficient service while maintaining a clean and comfortable environment for our customers. We appreciate your kind words and look forward to assisting you again in the future! Have a great day!

Helpful
March 07, 2024

It was great and Nate was great and helpful Nate did his best to help me. And I appreciate his help More

by Tonia Hayes
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
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Mar 08, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear that you had a great experience and that Nate provided you with helpful service. Customer satisfaction is our top priority, and we're glad to know that Nate went above and beyond to assist you. We appreciate your kind words and your business. If you have any further needs or questions, feel free to reach out. Have a great day.

Helpful
March 06, 2024

Nick provided excellent service! He was thorough in his explanations, and was very friendly and professional. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that Nick provided you with excellent service. Thorough explanations, friendliness, and professionalism are key values we strive to uphold. Thank you and have a great day.

Helpful
March 05, 2024

I'm regretting buying a Ford from here for a few reasons. So 1st off the promises made aren't living up to anything. It's a bunch of run around most of the time. Then nobody really cares for this vehicle due More

by Jason_coffman78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Barrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Barrett
Report | Print
Mar 06, 2024 -

Southlake Nissan responded

Hi Jason, We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused. From looking at your purchase, the Ford is covered under the Manufactured Factory Warranty. That warranty is valid at any of your local Ford Dealerships. We are sorry for the frustration. If you have any more questions or concerns, please contact Randy Kawanna our Nissan Service Manager at (219) 947-1600 EXT: 1169. Thank you and have a great day!

Helpful
February 16, 2024

Over a hour to get an oil change with an appointment. That's all Thank you More

by dsciofalo
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jensen
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Feb 20, 2024 -

Southlake Nissan responded

Hi Dsciofalo, thank you for the 5-star review, we are sorry to hear that your oil change took longer than an hour. If there is anything you need in the future please don't hesitate to reach out. Have a great day!

Helpful
February 12, 2024

Nick and Justin are just the sweetest and most respectful people I have encountered in a service department in my life! Super genuine and care about their customers! More

by Gloria Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Report | Print
Feb 13, 2024 -

Southlake Nissan responded

Hi Gloria, We're thrilled to hear that Nick and Justin provided you with such excellent service! Thank you for your kind words about their genuine care and respect. We're grateful for your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. Have an amazing day.

Helpful
February 11, 2024

I tool my 22 altima in 5 times for the same problem (seat heaters) they work less now than before they touched it . And now they will no longer return my messages . Absolutely love the car just wish the loca More

by JEREMYKARAGEORGE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Kawanna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Southlake Nissan responded

Hi Jeremy, We are sorry to hear about your recent experience with our Nissan Service Department. We strive for 100% customer satisfaction, and we would like to have the chance to improve your experience. Look out for a call from Brian Jenson, as he will contact you today to resolve this issue. Thank you, and have a great day.

Helpful
February 10, 2024

Nate Brian Randy are the best. They are always happy to help. If you purchase a vehicle here, do yourself a favor and purchase the warranties-specifically the electronic warranty. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Southlake Nissan responded

Hi Bonnie, Thank you for your kind words! We're thrilled to hear that Nate, Brian, and Randy provided you with excellent service. Your recommendation of purchasing warranties, especially the electronic warranty, is appreciated. We're here to assist you whenever you need us. Thanks for choosing Southlake for your vehicle needs! Have a great day.

Helpful
February 09, 2024

I always bring my cars to Southlake Nissan, Nick B is always professional and very knowledgeable. I highly recommend Southlake Nissan and ask for Nick B in service! More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Southlake Nissan responded

Hi Janet, Thank you for your continued trust in Southlake Nissan and for recognizing Nick's professionalism and expertise! We truly appreciate your recommendation, and we look forward to providing you with excellent service for years to come.

Helpful
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