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Southlake Nissan - Service Center

Merrillville, IN

4.6
1,176 Reviews
Call Service Center (219) 947-1600

1,176 Reviews of Southlake Nissan - Service Center

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November 13, 2024

Thank you Nick for the great service! Always get me in anytime I need and will be back! More

by Pepger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Southlake Nissan responded

Thank you for the shout-out! We're so glad Nick could provide you with great service and accommodate your needs. We look forward to seeing you again!

November 08, 2024

Southlake Nissan is very friendly and easy to work with. They take excellent care of the customers. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan is the service department. , Randy Kawanna
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Nov 11, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Southlake Nissan. Our team strives to make every visit easy and enjoyable, and we're so glad that we were able to take great care of you. We look forward to serving you again in the future!

November 02, 2024

Always professional and looking out for their customers. Service department has always been top notch ! More

by mattandbrenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Nov 04, 2024 -

Southlake Nissan responded

Thank you for the great feedback! We're proud to know that our service department consistently delivers a top-notch experience while keeping our customers' best interests in mind. We look forward to continuing to provide you with professional, reliable service. Thanks for being part of our family

November 01, 2024

I took my car in to get fixed and I told them it kept dying and it idles heavy when stopped at a light. They told me it was my battery and it would be $300 so I said ok and when I went to pick it up it w More

by kirawhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Southlake Nissan responded

Kira, we are extremely sorry to hear about this issue you have encountered during your most recent visit! We understand Randy has been in contact with you to try and pick up your car so you don't have to worry about missing work! If you could please reach out to Randy at (219) 947-1600. We would like to take care of this issue, and turn your experience around! Thank you!

October 31, 2024

I appreciate you being up front and forthcoming with quality information. I also appreciate you being trustworthy. More

by Jama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Southlake Nissan responded

Thank you for your feedback! We’re glad to hear that you found our team to be upfront and trustworthy while providing quality information. Your trust means a lot to us, and we look forward to continuing to serve you in the future!

October 30, 2024

Great experience every time I have to go in whether it's for an oil change or maintenance. More

by HenJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Southlake Nissan responded

Thank you for your kind words! We're thrilled to hear that every visit, whether for an oil change or maintenance, has been a great experience for you. We look forward to keeping your vehicle in top shape for many miles to come! 🚗😊

October 30, 2024

Brian is great to work with. He is very professional and takes the time to explain everything. South lake Nissan has always treated me with excellent service! More

by jkuiper2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Oct 31, 2024 -

Southlake Nissan responded

Thank you for the wonderful feedback! We're thrilled to hear that Brian provided you with professional and thorough service. It’s our pleasure to ensure every visit to Southlake Nissan is a positive one. We appreciate your kind words and look forward to serving you again! 🚗😊

October 28, 2024

The service at Nissan Southlake has been always efficient. The customer service from all departments has been helpful and friendly. More

by m_mendoza_792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Southlake Nissan responded

Thank you for the kind words! We're so glad to hear that you've consistently experienced efficient service and friendly, helpful support across all departments at Nissan Southlake. We appreciate your loyalty and look forward to continuing to serve you! 🚗😊

October 22, 2024

I did this once before. Everyone was awesome. Steve, the mechanic I've known for years actually came out to greet me when he finished. Great guy! Thanks everyone! God bless More

by cjm20q6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Kawanna
Report | Print
Oct 23, 2024 -

Southlake Nissan responded

Thank you so much for your thoughtful review and for your continued loyalty! We're delighted to hear that Steve and the rest of the team made your experience memorable. Your kind words mean a lot to us, and we'll definitely share your gratitude with everyone. God bless, and we look forward to welcoming you back in the future! Safe travels!

October 15, 2024

Always a good experience visiting this dealership, no matter which department i visit the staff is always pleasant More

by ivinmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Southlake Nissan responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently have a good experience with our team across all departments. Our staff takes pride in providing excellent service, and it’s great to know that it shows. We look forward to your next visit!

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