Southside Kia

Service visit This was my first visit for service since purchasing my 2019 Sportage. Angel Bolding greeted me at service desk and outlined what would be done on a This was my first visit for service since purchasing my 2019 Sportage. Angel Bolding greeted me at service desk and outlined what would be done on a "first service visit". She kept me advised of what was happening while I waited in the service lounge area. Vehicle was completed on time and no problems were found. I will be bringing my vehicle back to Kia for my next service. More

Service department Had my Kia since 2016 and have had no issues with the service department. My service advisor C. Powell was very knowledgeable, courteous and nice . Had my Kia since 2016 and have had no issues with the service department. My service advisor C. Powell was very knowledgeable, courteous and nice . More

Fantastic!! I brought in my Kia for an oil change and was greeted with a smile. Christopher was very attentive,professional and very pleasant. He explained everyt I brought in my Kia for an oil change and was greeted with a smile. Christopher was very attentive,professional and very pleasant. He explained everything from beginning to end. I definitely am impressed!! More

NEVER recommend for sales or service NOT recommended, ever. I've rarely, if ever, seen a company so NOT concerned about customer service, including properly diagnosing a vehicle's issues NOT recommended, ever. I've rarely, if ever, seen a company so NOT concerned about customer service, including properly diagnosing a vehicle's issues and resolving them. I can't get anyone from Southside Kia to return multiple calls over an incomplete service which is affecting a 2,500 mile road trip. Either the service department is so grossly negligent that they did not catch the cruise control not working properly when they allegedly did a thorough analysis of the steering wheel assembly, or they didn't bother to tell me, knowing I was leaving. They did, however, tell me my radio was not working, when it was. EXCEPT I was told a "Master Reset" was done which fixed the radio currently not having issues and now the AUX function isn't working on my 2,500 road trip. Gee, thanks. When I discovered the cruise control issue, the Assistant Service Manager refused to answer multiple phone calls (while I held for 3 HOURS), nor return messages left, nor respond to a return text originally FROM Southside Kia asking how their service was. Kia corporate is useless, as their escalation specialist has not a clue how to speak to customers who are frustrated and upset. Dealing with smug "service techs" such as Anthony is annoying. I could go on and on such as how the Assistant Service Manager (who I used to respect) failed to remember I have the Kia-administered service warranty and attempted to charge me for something covered under the warranty I purchased. Was he going to try to double-dip and collect money from the warranty as well? Needless to say, I will likely NEVER purchase a Kia again due to the poor service, at all levels of the dealership and corporation. Please REFUND my $50 deductible paid IN ADVANCE of the job being completed when I return. I'll be bringing my $3,000 repair somewhere else. If anyone at Kia is remotely interested in resolving this issue, I'd suggest a pacifying public comment here is not effective. CALLING would be. ~ Laurel Ley (Wright) More

My favorite dealership for service I have always had excellent service at Southside Kia. I won't take me car anywhere else they never try to make you buy something you don't need I have always had excellent service at Southside Kia. I won't take me car anywhere else they never try to make you buy something you don't need More

Great experience Angel in the service department was very knowledgeable and helpful. She was considerate of our needs and got the job done. I would love to use her aga Angel in the service department was very knowledgeable and helpful. She was considerate of our needs and got the job done. I would love to use her again anytime. that girl should make more money. More

Angel B. AWESOME JOB!!! I called Angel Bolding and let her know the problem I was having with my vehicle and she was very concerned about me and my vehicle. When I arrived I called Angel Bolding and let her know the problem I was having with my vehicle and she was very concerned about me and my vehicle. When I arrived at the dealership she immediately greeted me and took care of my vehicle. She kept me Informed on the service and got me completed pretty fast. She was AWESOME 💯 More

MDPS Flexible Coupling Replace Service rep Anthony Pryor was friendly and professional. The fix on our 2012 Kia Soul took just ninety minutes to complete. We've had very good experi Service rep Anthony Pryor was friendly and professional. The fix on our 2012 Kia Soul took just ninety minutes to complete. We've had very good experience with every visit to Southside Kia. Highly recommended dealership! More

Great Service! Last Friday, I had brought my 2016 Rio in to have some service done. Mathew in the service department, was extremely helpful and knowledgeable in what Last Friday, I had brought my 2016 Rio in to have some service done. Mathew in the service department, was extremely helpful and knowledgeable in what my car needed. He promptly assisted me in getting my car serviced and done with. I recommend when you go to Kia Southside, see Mathew, he is great at what he does. More

Just an oil change? I went to get and oil change as I have done so many times before. This time was different. I was greeted by Ray Caraballo. I showed my coupon, he ran I went to get and oil change as I have done so many times before. This time was different. I was greeted by Ray Caraballo. I showed my coupon, he ran my vin # for recalls he took my keys and I was ready to go. The shuttle driver took me back to work within minutes. Ray text me when my vehicle was done. He sent the shuttle driver within minutes. This is one of the fastest oil changes I have had in 4 years. Very professional and courteous. On point. I even had a little time to buy a new call while I was there. This is my fourth KIA. More