Southside Kia - Service Center

Awesome all around service! Bo is the best! My needs are addressed immediately during each visit! Bo is the best! My needs are addressed immediately during each visit! More

I have had the worst experience with Southside Kia service department. It first started in 2022 when I took my Sorento in to Tommie Mercer for a persistent oil leak. He first denied that the oil leak service department. It first started in 2022 when I took my Sorento in to Tommie Mercer for a persistent oil leak. He first denied that the oil leak was covered by warranty. After presenting proof that he was already aware of, he honored the warranty. Tommie had my car for 2 days. He never communicated with me, neither did Tommie provide me a rental car. On the third day and constant calls from my husband and me Kia dealership provided me a rental car. When Tommie released my car it was still leaking oil. I had to have my car towed to the dealership. This time Tommie had my car in service for a month and a half. I had my car back for maybe 2 months and my car was still leaking oil. Again, my husband had to insist that Tommie honor my Kia warranty for the oil leak problem. During this whole ordeal Tommie failed to communicate with us the status of our vehicle. He lacked empathy or any kindness of how we may be affected by being short a car. This carried on into 2023. I had Tommie do an oil change and look into why my ABS light was on. He did the oil change and told me the ABS light was on due to the right rear hub needed to be changed. He quoted me $500 and said he could possibly fix the ABS light by just doing the wheel speed sensor for $300. I told Tommie I was not able to pay that right now, but when I can I will have the Right rear hub changed for $500. He said fine here is my card call me when your ready. So, about a month or so later I scheduled an appointment with Tommie. He tries to charge another diagnostic fee. I had to remind him that we have already diagnosed it and he had already quoted me a price. Tommie changed the price to $700. Then he insisted that all I really needed repaired was the wheel speed sensor, which he increased that price to $413. I was not happy. I specifically asked Tommie will this fix my ABS problem? “Yes, it will” he said. I trusted Tommie. I paid Tommie what he asked for. I drove my car home and less than a week later my ABS LIGHT came back on. I called Tommie. He said “oh you have 4 sensors, you experiencing another sensor out”. That will be another $413. Plus another diagnostic fee. I called Kia dealership customer service, because Tommie told my husband if your unhappy call customer service. Customer service Kia talked with Tommie while I was on hold and he agreed to have me bring my Sorento back. Tommie told Customer service Kia that he would check my repaired sensor work to see if it was done correctly. He also agreed not to charge me another diagnostic fee. I would only be charged for any new sensor, if needed. I brought the car in he ran the test said I needed another sensor (because I have 4 of them) replaced for another $413. I said no, I’ll just take my car and go. Tommie said that will be $213. for a diagnostic fee. I had to argue with him to get him to honor his previous agreement with Kia customer service. He finally agreed. Now, typically Tommie sends a text and email asking if I am happy with his service. He did not send any text or email asking if I was happy this time. Well, I am not happy. I have not be happy with Kia service for quite sometime. I have been treated with indifference and Tommie Mercer has consistently showed a lack of integrity. I am so disappointed with Southside Kia service that I will never ever buy another Kia. More

They’ve been amazing every time I’ve gone to get my car serviced. I genuinely feel like I get great deals and they have the best customer service I’ve ever experienced anywhere. Carisa especially goes abov serviced. I genuinely feel like I get great deals and they have the best customer service I’ve ever experienced anywhere. Carisa especially goes above and beyond each time I’ve been. My appointment was for 3:40pm but I dropped my car off at 8am early and they had my oil change, inspection, and both sets of breaks done by 2pm. I’m moving to the west side of town in a month but I’ll likely continue going to southside kia because they’re the best! More

During my last visit I mentioned to Mrs. Soto that the fabric on my driver seat was coming off. She looked and took a picture of it submitting it to the warranty administrator to see if it w Soto that the fabric on my driver seat was coming off. She looked and took a picture of it submitting it to the warranty administrator to see if it would be covered. Later that day, she contacted me to let me know that it would be covered under warranty and ordered the necessary parts needed. Once again, Southside Kia came through for me, proving why I keep going back to have my vehicle serviced for any repairs I need. More

My advisor was Robert Delvecchio. He had me in and out the fastest he could get it. He cleaned my car on the outside nicely. When I drove off after the recall was fixed I noticed an i He had me in and out the fastest he could get it. He cleaned my car on the outside nicely. When I drove off after the recall was fixed I noticed an issue and immediately turned around and came back and he seen me and asked what was wrong. He then immediately took care of the issue and I was on my merry way. He was very kind. More

Excellent customer service Tommie Mercer showed true concern for my vehicle and what was needed concern for my vehicle and what was needed More

I was very pleased with first service at Kia. The oil change and 2 recall inspections were completed along faster than I expected. Very friendly service staff. The oil change and 2 recall inspections were completed along faster than I expected. Very friendly service staff. More

Carisa was very helpful she did what we wanted her. To do She informed us about items that needed attention to. However we are not able to get those items taken care of at this time. We would recom To do She informed us about items that needed attention to. However we are not able to get those items taken care of at this time. We would recommend her to our family and friends She is who we would use when we need service again More

Everything was good. they got us in earlier as we had another appointment across town. they got us in earlier as we had another appointment across town. More

Prompt service and polite with all interactions I had with them. They explained the process of the service and exceeded my expectations. Great job! with them. They explained the process of the service and exceeded my expectations. Great job! More