Southwest Chrysler Dodge Jeep RAM

I ordered a new 2022 Ram 3500 MegaCab Limited to replace the identical 2019 Ram 3500 Limited that I traded in. The truck arrived and I was told to come pick it up. I owed nothing on my trade and the new t the identical 2019 Ram 3500 Limited that I traded in. The truck arrived and I was told to come pick it up. I owed nothing on my trade and the new truck was over $88,000 plus the T's. There was a $20,000.00 difference in which I wrote out a check only to be told I needed to go to my bank to get a Cashier's check. Stunned after being a multiple truck purchaser over the years from Southwest CDJR, I asked to wire the money, in which I was told they had to have my banker call and would not give an individual those instructions. After a cell phone discussion with a Southwest CDJR principal after I left, he apologized and told me he would handle it and they would run the check I left. His son Stephen Gilchrist called me back confirmed they had been burned and asked for a wire negating the other principals apology and had a staff member send those to me via email. All in all, who walks in with a clear title to a $60,000.00 trade-in value truck and then writes a hot check. I sent the wire request to my bank tonight and I am over-nighting the trade-in title to the 2019 as promised to be done. I was treated like a criminal and will never return much less refer another sole to any of their stores. The sales staff Kevin Vines and David Brooks had their hands tied and actually did a good job through delivery. Everything was fine till the complete and utter lack of trust was displayed treating me like a criminal because of the fact they said they'd been "burned before" by a criminal posing as a client. Stephen Gilchrist, the dealership owner didn't care about a client's feelings or obviously whether a buyer ever returns. More

Went to this place on Saturday to look at a Jeep Cherokee L. I had already looked at a couple of places and had a good idea what I wanted and what my trade in was worth. Found a new Jeep I liked with a reaso L. I had already looked at a couple of places and had a good idea what I wanted and what my trade in was worth. Found a new Jeep I liked with a reasonable price. Decided to go ahead and look at the numbers. The salesman was great to work with as well as the internet person I had talked to. The salesman came back with my trade in value and it was a joke. They offered $35,000 for my trade in, which was $6000 less than anyone else had offered and $5500 less than what CarMax had offered to just buy the vehicle outright. It was also $9900 less than average trade in on KBB. I obviously told them no thank you. Then another person (sales manager maybe?) came out and ask me what I wanted out of the trade in. I told him the best offer I had, he proceeded to laugh at me and tell me that was a gift and said if it was true I better hurry and go take it. Which I did, I drove to the other dealer and made the deal and have a nice Cherokee L setting in my driveway. And the payment is $170 less a month that what their offer would have been even though I chose a slightly more expensive option package. If you choose to go to this dealer make sure you know what your trade in is worth before you go there. I would NOT rely on them giving you a honest number on their own. More

Our sales person, David Brooks, made our trade-in process run so smoothly! He was very patient and efficient. Him being bilingual was the cherry on top! Excellent sales rep, will definitely be back for futur run so smoothly! He was very patient and efficient. Him being bilingual was the cherry on top! Excellent sales rep, will definitely be back for future purchases. More

Facts.. internet sales manager was terrible experience. Sales lady was ok. But after the sale. Not ok. Service department And dealership manager I’d give a 1 star out of 5. Also 1-2 months wait for a loane Sales lady was ok. But after the sale. Not ok. Service department And dealership manager I’d give a 1 star out of 5. Also 1-2 months wait for a loaner on my first due oil change service. Plus truck has pulley, remotes and transmission issues. 1-2 months. Seriously? heck manager reads reviews and ask to be called. When you leave messages. He never returns calls. Believe me. I have bought 25 new vehicles and this is very close if not the worst dealership I’ve dealt with. More

David Brooks was our sales person and he was wonderful! Very knowledgable and efficient. He made the process easy. Thanks you! We will be back! Very knowledgable and efficient. He made the process easy. Thanks you! We will be back! More

David Brooks (dealer) gets 5 stars, but the dealership gets 3. I didn't end up buying a car here, but I came somewhat close. Had the dealership discounted the price of the > $50,000 truck even a paltr gets 3. I didn't end up buying a car here, but I came somewhat close. Had the dealership discounted the price of the > $50,000 truck even a paltry $500, I would have bought it. However, the "manager" - I assume finance or internet - was confident it was a great price even though Truecar and Carguru both said it wasn't. The irony here is that I took advantage of a great RAM deal elsewhere only 3 days after this deal didn't make and I see now that the dealership has already lowered the price only 7 days later, completely contradicting their stance with me that cost them the deal. This loss is on you, "manager". Still going to give David Brooks a 5-star review because I think he earned it. With as much paranoia and guard-up as some of us have with even approaching a traditional dealership these days vs. the up-and-coming simplicity of online car buying, David was about as straight forward as it gets. 0 sketchy sales talk, no 4-corner pitch, no drama... just simply "going to do a deal if we can, and if we can't, we'll shake hands and walk away" (his words). That' what you want to hear (and experience) with a car dealer. If you look through this website for a trustworthy salesperson, his name comes up over and over so for me (and I would recommend for you) it should be David or no one. Good luck, David. More

Ask for David Brooks for a great Ram buying experience We drove up from Georgetown TX to meet with David Brooks after seeing the Ram we wanted on-line. He sent all of the information we requested online a We drove up from Georgetown TX to meet with David Brooks after seeing the Ram we wanted on-line. He sent all of the information we requested online and then had the Ram waiting in the front of the lot for us when we arrived. David has the greatest customer service skills; he was super friendly, extremely knowledgable and gave us the full tour of all the Rams functionality before we took off for the drive home. All in all, it was a great experience! More

Great sales reps at this dealership. David Brooks was helpful throughout the buying process. He was very encouraging even when I was about to walk away. Would also like to thank Rosie for her assistance. helpful throughout the buying process. He was very encouraging even when I was about to walk away. Would also like to thank Rosie for her assistance. she helped keep the ball rolling. Would buy from this dealership again. More

We had David helping us purchase a vehicle and it was the best experience we have ever had at a dealership! You can tell he and everyone else we worked with really care about their clients, they did an amazi best experience we have ever had at a dealership! You can tell he and everyone else we worked with really care about their clients, they did an amazing job and made us feel so comfortable. I plan to recommend this place to anyone I know looking to buy a vehicle in the future! More