Southwest INFINITI

Amazing experience Outstanding customer service. I couldn't be happier with the service and my new car. Mark was a great financing manager. Definitely recommend seeing h Outstanding customer service. I couldn't be happier with the service and my new car. Mark was a great financing manager. Definitely recommend seeing him. Extremely helpful and very nice. Keara was a great help when I was searching for my car. More

Nick Riley, a great salesman and now a friend. My wife and I needed a full sized SUV for our growing family. After months of searching online, I located a Durango at this dealership that was withi My wife and I needed a full sized SUV for our growing family. After months of searching online, I located a Durango at this dealership that was within my budget. I secured financing through my bank (just in case) and purchased a plane ticket Friday morning. The plan was to fly in that Monday, and if everything checked out, hopefully I'd be driving it back to NOLA that day. Unfortunately things did not go as planned, at first. Upon landing I gave Nick a call at Southwest Infiniti, only to find out the Durango in question was sold hours after he left Saturday evening for the weekend. I was disappointed, and upset naturally thinking that I had spent money for nothing. Nick told me he had some good news however, he received a newer Dodge Durango over the weekend. I decided to check it out just in case. I'm glad I did. Long story short, Nick worked with me, and got me into a newer Durango with more features than the original Durango I was coming to see for nearly 5k less than their original asking price, and within my budget. The best part is my wife is happy. Thanks again Nick. God Bless. More

DO NOT TRUST LAYTH KHALILI- salesman Just bought a 2016 Chevy Silverado. I was working with Layth Khalili. He told me the truck was in "pre-stein" condition. I flew from WA because I felt Just bought a 2016 Chevy Silverado. I was working with Layth Khalili. He told me the truck was in "pre-stein" condition. I flew from WA because I felt I was communicating with an honest and trust worthy sales man. When I arrived, it was pouring rain but Layth validated with assurance that there were no dents. After arriving home, I counted over 150 dents that are common from hail storms. I called Layth feeling he needed to make this right. He had the dignity to tell me he didn't notice one of these dents and felt it wasn't his problem. He got his commission and that's all he cared about. That is pretty unbelievable. I will not be back for future purchases and do not recommend Layth for any purchases. It has been a headache thinking I bought a 2016 with 150 dents. More

3rd lease I will continue to lease vehicles as long as employees of the caliber of Mohammed and OBryan Mullins are a part of the team. They go above and beyond I will continue to lease vehicles as long as employees of the caliber of Mohammed and OBryan Mullins are a part of the team. They go above and beyond to make sure that customers are taken care of. More

Years of excellent Service I purchased my first Infiniti 8 years ago and I was a young man looking for a sporty sedan. I was treated with respect and given a fair offer with app I purchased my first Infiniti 8 years ago and I was a young man looking for a sporty sedan. I was treated with respect and given a fair offer with appropriate interest rates given my credit score at the time. I've now obtained my fourth vehicle from Southwest Infiniti and they continue to be a great place to purchase/lease a vehicle. I get all my scheduled services here. The waiting area is always clean and they provide an assortment of hot and cold beverages, and sometimes fresh baked cookies. The staff is always friendly, and if ever I had an issue, they were happy to help resolve it. I recommend this place without reservation. More

Great car, downright terrible overall service and experience . Went in to look at a preowned G37 I had my eye on. There was damage to the bumper to which the saleswoman told me that they would replace the bum . Went in to look at a preowned G37 I had my eye on. There was damage to the bumper to which the saleswoman told me that they would replace the bumper for me free of charge. As soon as they got me to sign the paperwork, however, all the lies and sleazy tactics started to come out. I asked her about replacing the bumper and she told me that they would repair and paint over it "if possible." I knew this meant that they were just going to do what they could and see if I went for it. First attempt at repair was unsatisfactory to me, so they painted it again and I can live with the way it came out. Beware their paint and body shop. If consists of a guy in an EZ-up out in the back of the lot painting cars outdoors. This is one of the worst things you can do for auto paint but they don't care. The financing rep I worked with tried the biggest con of all. I bought a service plan for the car and then decided that I would deal with any emergencies out of my pocket so I decided to cancel the plan a few days later. He provided the form and I promptly sent it back to him. I followed up and he said that I would get my money back 4-6 weeks later. 8 weeks go by and I call and I cannot get anyone to pick up the phone, call me back, nothing. I called Infiniti national relations and they say that the form was never submitted. Another blatant lie. I'm working with Infiniti national now to get my money back. I don't have a bad taste in my mouth about the car, or even the Infiniti brand. However if they will show this kind of behavior and disrespect to me, they WILL do it to you. Beware this dealer. They will promise the world and make you feel like you are in some kind of control and then do a complete 180 on you after they get your money so they will never get another dime from me or anyone I know. Do not learn about this place the hard way like I did. Also, a lot of the 5-star reviews on this and other sites are just copy-pasted to pump up the reputation of the dealership. They also mention salespeople by name and call them the best salesman ever. Beware self-promotion on review sites. More

Go With "O" Odell Dovai - Salesman of the Century! Go With "O" !!! "O" Odell Dovai is simply the BEST guy ever! He's not just a salesman, but when we bought from him, we got the feeling, that ever Go With "O" !!! "O" Odell Dovai is simply the BEST guy ever! He's not just a salesman, but when we bought from him, we got the feeling, that everyone loves this guy, and honestly, my wife and I do too! As we were walking around the dealership, everyone, and I mean EVERYONE that worked there, kept saying his catch phrase "Go With O" He was greeted with big smiles from other salesmen, his previous clients that were in service, the receptionist ladies, everyone! This made us feel like we were blessed to get this guy as our salesman, and he lived more than up to that. O made it so simple to buy our suv. We came in all prepared to haggle and have to fight for a good deal, and he just killed us. He was so honest, so straightforward about pricing and the quality of the QX we were buying, that my wife and I still feel like we got the very best deal in town, even if it's only because we bought from "O!" My wife and I very highly recommend Odell Dovai and Southwest Infiniti. Go With "O" ! More

Service work ( LF Seat ) Bobby is an easy going guy. They repaired my seat that had a leather defect. The repairs turned out great. He exceeded our expectations. Will recommen Bobby is an easy going guy. They repaired my seat that had a leather defect. The repairs turned out great. He exceeded our expectations. Will recommend More

Great place for sales & service This is our 2nd vehicle to buy from this dealership. We actually visited others and they did not compare. The knowledge and friendliness of the sales This is our 2nd vehicle to buy from this dealership. We actually visited others and they did not compare. The knowledge and friendliness of the sales staff goes far beyond other dealerships we visited. When we went for our first service visit everything went extremely smooth. Our service advisor took care of all our needs in a fast and friendly manner. This dealership is #1 in all aspects. More

Great Service by Bobby Messer I had my car at the dealership a few times and Bobby was always a great help, getting me and my car "in and out" quickly and efficiently. I had my car at the dealership a few times and Bobby was always a great help, getting me and my car "in and out" quickly and efficiently. More