Southwest INFINITI

I had an amazing experience with Dallas Hardwick at Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti vehicles, and Dallas always ensures we receive top-notch care. He is incredibly professional and a great asset to the dealership. We appreciate his dedication and outstanding service. More

This visit to the Dealership was a Great experience. Richard the salesman did a very good job with his sales engagement. Keep up the good work. Richard the salesman did a very good job with his sales engagement. Keep up the good work. More

I had the opportunity to recently purchase a new to me Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been better! He made my service experience as easy and seem less as possible and he wasn’t even there when I dropped off the vehicle. I highly recommend having him as your service advisor if you are getting your vehicle serviced here! More

My wife and I had the misfortune of working with the most incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us common knowledge facts about the auto industry as if they were some newfound gospel. Giving this place one star is being generous and should be offensive to other one star businesses. I would never give my money to this “business”. More

unprofessional. Amy reached out to me about a buy back deal never called me back Amy reached out to me about a buy back deal never called me back More

Stay away from this dealership! I purchased a 2017 Land Rover from them and was never told upfront that I had to purchase Lojack, Permaplate and Gap Insurance until I was in finan I purchased a 2017 Land Rover from them and was never told upfront that I had to purchase Lojack, Permaplate and Gap Insurance until I was in financing and signing the paperwork. After getting home and reading the paperwork, it clearly states "the purchase of the Vehicle Protection Product Warranty IS NOT REQUIRED to purchase the vehicle”. Immediately i contacted my salesperson and told him, I wanted to cancel the extra $3,900.00 they had added to my loan. I was told I couldn't cancel. I was so upset that I even wanted to return the car and cancel the contract, which of course they denied me. I traded the car in 2 months later and have been trying to contact the correct person to cancel and get the GAP refunded. It has no been 4 months and still cant get to the correct person. I have emailed over 20 times to different personal with Lithia Cares and couldnt even get the Sales Manager , Rhett Boatman to answer. Not a good experience at all!! More

I bought a used toyota 4Runner last March (10 wks. ago). I haven't recieved the license plates. I called several times and they take my info so the financial manager will call me back. That never ha ago). I haven't recieved the license plates. I called several times and they take my info so the financial manager will call me back. That never happened. I spoke to the saleman . He said that the license plates for used cars is complicated. How complicated can that be if I know that you get your license plates immediately after paying for the taxes!. I texted the saleman two times and he is not responding. IWhat a disappointment! More

Terrible service …. Tried to add 3800 dollars in add ons including Lo-Jack and Perma Protection and Tint. My wife said she didn’t need any of that and they walked her ou Tried to add 3800 dollars in add ons including Lo-Jack and Perma Protection and Tint. My wife said she didn’t need any of that and they walked her out the dealership. Told her she could not buy the car without the add ons and after reading other reviews they fail to service customers that don’t buy those products. I have reported them to the Federal Trade Commission. They also treat women like trash if you ask to see stuff in writing. Hopefully they start to crackdown on these dealerships baiting people with false advertisement. I’m sure they are engaging in other illegal practices as well. More

Worst dealer i've ever tried to work with. They added $4200 to the asking price for Lojack, Permaplate and Tint Protection. I've had plenty of vehicles over the years and never had a need for They added $4200 to the asking price for Lojack, Permaplate and Tint Protection. I've had plenty of vehicles over the years and never had a need for any of this. I let them know in a long email that i would not pay for things i didn't need or want. Once they understood i knew their game and called them out on it they lost their enthusiasm to sell me a car. After this they jacked the asking price up $3000 more dollars on the internet sites. They eventually said the car had been sold. Who knows? Very dishonest dealer.. Why would they add $4200 to a vehicle for things that a customer may not want without asking the customer first? We all know the answer. It's just to fleece the customer and pad their profit. STAY AWAY FROM SOUTHWEST INFINITI!!! Now i'll wait for the generic response from them about how they want their pricing to be transparent to the customer. Going full blast on social media to let people know about how bad this dealer is so folks will not waste their time calling them. More

Shah Jiwani found the right vehicle for me at the price range I needed. Good work! range I needed. Good work! More