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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
630 Reviews

630 Reviews of Southwest Kia: Dallas - Service Center

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January 28, 2025

My experience was great. ..the service agent I had was punctual and polite and service was immediate and top tier...thank you! More

by Shabazz Foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Malagon
Jan 28, 2025 -

Southwest Kia - Dallas responded

Shabazz, we're delighted to hear about your positive experience with our team at Southwest Kia! Thank you for sharing your feedback and we look forward to serving you again in the future.

January 26, 2025

Excellent customer service and very courteous. The staff were very helpful and honest. The pricing was very fair. More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Tharpe
Jan 27, 2025 -

Southwest Kia - Dallas responded

Thank you for sharing your experience with us! We're delighted to hear that our Southwest Kia team provided excellent service and fair pricing. We appreciate your support and look forward to serving you again in the future!

January 21, 2025

Cares about their customers. Checked my car when I brought it in for a oil change. Told me about the recalls and will set up an appointment soon to address the recalls. More

by tjbartee69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause
Jan 21, 2025 -

Southwest Kia - Dallas responded

We're glad to hear that our team at Southwest Kia took great care of you during your visit. Keeping you informed about recalls and ensuring your vehicle is in top shape is always a priority for us. Thanks for sharing!

January 17, 2025

Southwest Kia service representatives are very responsive and friendly. Recommended services are always explained . The waiting area is also well maintained More

by Taliaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desaraie
Jan 20, 2025 -

Southwest Kia - Dallas responded

Taliaf, thank you for sharing your positive experience with the team at Southwest Kia! We're glad to hear that our service representatives were helpful and that you found the waiting area comfortable. We appreciate your feedback!

December 19, 2024

Over the Thanksgiving holiday 150 miles from home someone broke into my car. My insurance company had it towed to Southwest Kia. Michelle was my advisor. She was helpful and friendly and patient during the m More

by pollett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
Dec 19, 2024 -

Southwest Kia - Dallas responded

We're so glad to hear that Michelle and the Southwest Kia team took great care of you during a stressful time. Thank you for sharing your experience with us! Safe travels ahead!

December 18, 2024

The service was wonderful. The service consultant helped me immediately and kept me informed on the status of my car. She was very pleasant and knowledgeable. My car was ready More

by rosetteposey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
Dec 18, 2024 -

Southwest Kia - Dallas responded

We're delighted to hear that our team at Southwest Kia provided you with such attentive and timely service. Thank you for sharing your experience, and we're glad everything went smoothly!

December 17, 2024

Always kept me updated throughout the whole maintenance services via calls and texts. Everybody was nice and welcoming. More

by cesarmercado001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Des
Dec 17, 2024 -

Southwest Kia - Dallas responded

We're delighted to hear that our team at Southwest Kia kept you informed and provided a welcoming experience during your maintenance services. Thank you for the positive feedback!

December 03, 2024

I went for an oil change and that was done. My rubber under cover was not replaced. Anderson I left with problems with my rear view mirror that was ok when I went in. The Dessarie Chavez was ve More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dessarie *****
Dec 04, 2024 -

Southwest Kia - Dallas responded

Thank you for your feedback, Joe. I’m glad to hear that your oil change went smoothly and that our attendant was helpful. However, I’m sorry to learn about the issues with your under cover and rearview mirror after your visit. I’d like to understand more about what happened and work to make things right. Please don’t hesitate to reach out to me at larryjohnson@lithia.com, and I’ll personally assist you. Thank you, Larry Johnson Fixed Operations Manager

November 08, 2024

My service advisor, Ause was excellent. He took very good care of me throughout the entire process. More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage McAfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ause
Nov 08, 2024 -

Southwest Kia - Dallas responded

Thank you for the kind shout-out to Ause! We enjoyed working with you at Southwest Kia Gigi. Please let us know how we can assist you in the future!

October 23, 2024

I'm extremely likely to refer this dealership to my family and friends. I was there under a minute and was greeted. I was constantly informed about my vehicle. My consultant checked on me multiple time More

by sophinawillingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Constantine Boury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desaraee, Tanner Jones
Oct 23, 2024 -

Southwest Kia - Dallas responded

Sophina, we're delighted to hear that Desaraee and the Southwest Kia team provided such a welcoming and satisfying experience. Thank you for your kind words, we appreciate your recommendation!