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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
631 Reviews
Call Service Center (682) 305-7203

631 Reviews of Southwest Kia: Dallas - Service Center

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February 02, 2022

Very Kind employees, car service is always on top of what I need. Recommendation are kindly encouraged for future services. More

by CARLOS4405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Southwest Kia - Dallas responded

Hi Carlos, Glad Salvador and the team always take care of your KIA's needs. We appreciate your feedback and 5-star recognition!

February 01, 2022

Awesome customer service very helpful in and out best part they had drink and snacks! More

by PANCHOTNT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Thank you for the five stars! We look forward to serving you again soon at Southwest Kia. Safe travels!

January 29, 2022

I have two cars with them and they are all ways very good and helpful More

by Catgirl01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel spatharos
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Thanks for the five stars! We look forward to serving you again soon at Southwest Kia!

January 28, 2022

It is fair I expect better but if it is convenient for you and you can handle the disappointment you should use this dealership More

by LAMEARL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Hello, my team at Southwest Kia and I work tirelessly to provide a five-star experience for all of our customers at every visit. I assure you this is not the experience our team aims to provide to our valued customers. Please reach out to me directly at your earliest convenience so I can work on resolving this for you. Thanks, and I look forward to speaking with you soon. Larry Johnson Fixed Operations Director larryjohnson@lithia.com

January 27, 2022

Muy buen servicios Los empleados muy amables Tiempo de Muy buen servicios Los empleados muy amables Tiempo de esoera reasonable Todo muy bien Gracias Ademas galletas y cafe Gratis!!! More

by floreleutrh2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson
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Feb 01, 2022 -

Southwest Kia - Dallas responded

¡Gracias por el comentario positivo! Agradecemos su patrocinio en Southwest Kia y esperamos volver a verlo pronto.

January 26, 2022

I was very pleased with it work that was done on my car. The technicians were open and honest with me. Thank you More

by NA0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Lozier
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Thanks for choosing Southwest Kia for your automotive needs. We look forward to serving you again soon!

January 24, 2022

They are extremely helpful and want me to get the most possible service from my car More

by sjrncar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel santhosh
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Thank you for the kind words! We look forward to serving you again soon at Southwest Kia!

January 24, 2022

Joel and the service manager were very helpful in getting my car serviced both times More

by SGIRLY83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Thank you for trusting our team at Southwest Kia with your automotive needs. We hope to see you again soon.

January 24, 2022

My transmission on my car went out while I was in Texas and Southwest Kia was great they picked my vehicle up for me a rental car and had me a new transmission in in less than a week you guys are awesome T More

by misstq1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 01, 2022 -

Southwest Kia - Dallas responded

Thank you for the positive feedback! Our team was happy to hear it and we look forward to seeing you again soon.

January 21, 2022

Fair, after I arrived at service center. service department difficult to reach by phone. I noticed on my paper work they never updated my phone so I kept leaving messages for Alex who never called s More

by LAMEARL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 01, 2022 -

Southwest Kia - Dallas responded

Thanks for the feedback. I'd like to speak with you regarding your recent parts transaction and learn where the breakdown in communication happened. Feel free to reach out to me at your earliest convenience. Hope to speak with you soon. Larry Johnson Fixed Operations Director larryjohnson@lithia.com

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