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Southwest Kia of Rockwall
Rockwall, TX
1,052 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,052 reviews
February 08, 2025
I have been dealing with Southwest Kia since 2016. They seem to be better than all the many previous dealer ships that I have dealt with. I bought 2 Kias from them. The service department is good t They seem to be better than all the many previous dealer ships that I have dealt with. I bought 2 Kias from them. The service department is good to deal with. Brock Bhatti was good service reps. 2 years ago they did keep my Kia for 6 weeks after 2 tow-ins. They had a problem diagnosing the problem.They gave me a loaner car. Their service reps are always courteous and helpful. I would give Southest Kia of Rockwall Texas 4 stars. More
by the2simpsons
Employees Worked With
Angela in sales.Luke, and Brock, in service department
February 03, 2025
The sales team was responsive, transparent, knowledgeable, and honest throughout the process. I highly recommend them for your next vehicle purchase. knowledgeable, and honest throughout the process. I highly recommend them for your next vehicle purchase. More
by abdouj46
Employees Worked With
Dylan and Steward
February 02, 2025
They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. This is my 4th car from them and I have been pleased every time. More
by katie826
February 01, 2025
Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. Highly Recommend. Bailey was very helpful and made the whole process easy. More
by txrenegade226
January 28, 2025
I used to go to another dealer in Plano, but since my vehicle was undrivable ended up at Rockwall. It was closer and the service ended up being great. Thumbs up to Jaela Gibson in the service dept as wel vehicle was undrivable ended up at Rockwall. It was closer and the service ended up being great. Thumbs up to Jaela Gibson in the service dept as well. I will be dealing with Rockwall Kia from now on. More
by Hicjo9
Employees Worked With
Jaela Gibson
January 20, 2025
Was super easy to get my Kia Forte in for it's oil change. Was able to call and get it scheduled at midnight by the bot, and had it in the next morning. Only downside if you aren't ready for it, is change. Was able to call and get it scheduled at midnight by the bot, and had it in the next morning. Only downside if you aren't ready for it, is the wait times. Appointment was for 10am, and I left around noon, so roughly a 2 hour wait. Technician who spoke with me was super knowledgeable and helped me ensure my Kia was in top notch shape! More
by Zach R.
Employees Worked With
Don't remember
January 20, 2025
My experience with Rockwall Kia, was an experience I will not forget. I was treated with great respect and compassion. They not only gave me great customer service. They took the time to listen and help me not forget. I was treated with great respect and compassion. They not only gave me great customer service. They took the time to listen and help me make my decision. No pressure, just very informative and answered all my questions. No one rushed me into making a decision. I am very happy with MY decision and the final quote price. My sales person Bailee was tbe absolute best. I cant praise her enough. More
by kasmetexas
Employees Worked With
Bailee
January 18, 2025
Luke was great, very professional. Don’t like “Stella” the virtual (whatever) I prefer speaking to a live person namely Ashley when trying to make appt Don’t like “Stella” the virtual (whatever) I prefer speaking to a live person namely Ashley when trying to make appt More
by sue.medders
Employees Worked With
Marcus is the only one still there from when we bought! He and a guy last name Hayley misled us, actually lied to us. We really like a gentleman named Jimmy service we bought. He left a while back. There seems to be a large turnover here.
January 15, 2025
Very great staff answering all of my questions showing us everything about the car in detail everything about the car in detail More
by larrynugent1948
