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Southwest Kia of Rockwall
Rockwall, TX
970 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 970 reviews
Verified Customer
Helpful September 28, 2021
Service department kept my vehicle for 3.5 days and didn’t even look at it. Had appointment booked out from two weeks out. Was the first one to bring my car in for the day. Refused to return calls, didn’t even look at it. Had appointment booked out from two weeks out. Was the first one to bring my car in for the day. Refused to return calls, voicemails, Facebook and eventually their phone system just stopped answering calls at all. Never will return. More
by Jason
Employees Worked With
no one would ever talk to me about what was going on let alone introduce themselves. , Brandon Morris, Bailee Christian
September 28, 2021
pleasant surroundings, great associates, sales, loan, service, job well done, waiting for plates, see you soon! service, job well done, waiting for plates, see you soon! More
by masonjim991
Employees Worked With
September 28, 2021
Amazing experience- if you need any type of help Danny is the man to go to! Great guy, eager to help, and got us in and out in a timely manner! the man to go to! Great guy, eager to help, and got us in and out in a timely manner! More
by mrsmelhenry
Employees Worked With
September 28, 2021
Very friendly and professional and easy to deal with!!! My appointment was at 9:30 and they got my car in and out in a very reasonable amount of time. My appointment was at 9:30 and they got my car in and out in a very reasonable amount of time. More
by RODHUCKABY
Employees Worked With
Dustin,
September 27, 2021
I have been disappointed each time in dealing with the service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brough service center. I will be leaving a Google review to let people know. As my first service there, there was trash left in my vehicle that I had brought there freshly cleaned, and this second time the man who took my vehicle said I would have it back that night and then didn't call and come to fond out it was going to be a week or more until I had at back. And I was just sent from phone to phone until I finally went in and found out it hadn't even been looked at. That was 2 days later. I'm extremely frustrated because this was for a recalled part and I have kids that I need to be able to have my van for and they didn't do the job that they were supposed to so I will be taking it to a different location from now on. More
by Bb90
Employees Worked With
I did not work with any of these people. I do not know the man's name in service. He was extremely rude though, cursed and complained about his job the entire time.
September 26, 2021
Absolutely horrible service. They lack customer service & appreciation of customer's time & value. I have still yet to receive service after several months of attempts. appreciation of customer's time & value. I have still yet to receive service after several months of attempts. More
by Pickycandi
Employees Worked With
Steven
