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Southwest Kia of Rockwall

Rockwall, TX

4.5
1,050 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
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1790 I-30 Frontage Rd

Rockwall, TX

75087

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Showing 1,050 reviews

August 29, 2021

Everything went well and the people were great. There was one problem and that was a miscommunication about the process for a recall repair. I was told I would need to leave the car and then later was t More

by SRACK71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not have the name of the employees
August 28, 2021

Kia in rockwall, they have excellent service, the sales people whom have helped me have met my goals in a wanted car. I would recommend Kia in rockwall to anyone and everyone in the market for a vehicle. More

by sabrina_a209
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Page
August 28, 2021

Get experience salesman as well as the management was very professional and everything was finished in a timely matter! I will be back soon for my Kia stinger ‼️ More

by Porche3235
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Wilhoite, Brandon Morris
August 28, 2021

I had a very pleasant experience purchasing a car from this dealership. Gerald and Andrew were amazing salespeople and went above and beyond to help us out. I would absolutely recommend purchasing a car More

by LIVYLIVES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Page
August 27, 2021

sat there for hours waiting for my appointment time to be told to come back the next day. Car was worked on but had to return because they did not do something right with the computer. More

by rdodd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
don't remember their names
Sep 27, 2021 -

Southwest Kia of Rockwall responded

Hello, our team at Southwest Kia of Rockwall is saddened to hear of your recent visit. Please contact me at your earliest convenience so I can learn more and resolve this situation with the five-star service you’ve become accustomed to at Southwest Kia of Rockwall. Looking forward to speaking with you soon, Steve Bentley, Service Manager, stevebentley@lithia.com

August 27, 2021

Danny Tanon is the absolute best. I told him what I wanted and he delivered with no hesitation. He is the best. I will send him other buyers soon. More

by deniquandj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Tannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2021

I was greeted upon arrival, no waiting, Garrett was professional and friendly. Andrew also handled financial pkg swiftly, minimum wait time .Will buy there again. More

by mlanhamsarbach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Page, Garrett Wilde
August 27, 2021

They don't answer the phone ,and they don't call you and let you know in a timely manner they don't aldress you as Mrs or Mrs. More

by tinamajor771
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris,then his supervisor Joey
Sep 27, 2021 -

Southwest Kia of Rockwall responded

Hello, our team at Southwest Kia of Rockwall is saddened to hear of your recent visit. Please contact me at your earliest convenience so I can learn more and resolve this situation with the five-star service you’ve become accustomed to at Southwest Kia of Rockwall. Looking forward to speaking with you soon, Steve Bentley, Service Manager, stevebentley@lithia.com

August 27, 2021

Yeah the one that sold me the car Angela was awesome and the dealership was great they gave me a low interest rate very happy with my selection except for the fact that I didn’t have tinted windows and I th More

by robert.allsup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The finance manager Andrew Page was awesome, Joey Wilhoite, Brandon Morris, Bailee Christian, Andrew Page, Angela Williams
August 27, 2021

Very professional, when we dropped the vehicle off they told us they were backed up. They gave me an estimated start date and held to it. Vehicle was repaired in a timely manner and is back on the road. More

by Collier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department.
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