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Southwest Kia of Rockwall
Rockwall, TX
980 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 980 reviews
August 17, 2017
Nightmare using Southwest Kia of Rockwall's Service Dept I want to say that this review is 100% due to the way my wife and I were treated by Southwest Kia Rockwall's service department employees, including t I want to say that this review is 100% due to the way my wife and I were treated by Southwest Kia Rockwall's service department employees, including the service department manager. It's also important to note that we were never once belligerent, and treated everyone we dealt w/with at Southwest Kia with respect. Our 2014 Kia Forte's brake switch light would not turn off so the brake lights were always on. We noticed this when the car was dead one morning and after we jumped it, couldn't get the brake lights to turn off, which led to the dead battery. We took it to Southwest Kia of Rockwall and they were able to fix it quickly and I was in and out in 45 minutes or so. The very next day, the traction control began to malfunction and could not be de-activated which caused the car to basically brake itself at its own will. Thankfully when that happened, we were driving in our neighborhood and not on a highway. We drove the car into our driveway, turned it off, and let it sit a few minutes to see if the issue persisted. Upon turning the car back on, we could not switch the car out of park, it would not reverse or go forward. When we bought the car last year (from Southwest Kia Rockwall), it came with a Kia certified pre-owned warranty. We ended up having to have a tow truck come get our car and Kia covered the cost because it was under warranty still But, let me just emphasize that part again: OUR CAR HAD TO BE TOWED TO THE KIA DEALER (it's an important part of the story as you'll find out in a bit). Upon having the car towed there, we were given a loaner vehicle and told that we'd be contacted by them as soon as they knew what was going with the car. Later that same day, our service adviser called and told us that they could not duplicate the issue, the car was driving fine, and we needed to return the loaner vehicle. I told our service adviser that this isn't going to be acceptable as there was a serious safety issue with the vehicle and it was an issue that hadn't previously occurred prior to their service department repairing the brake switch light just the day before. Never mind the fact that we had to have the car towed there earlier that day. I requested they "escalate" the issue and asked if they'd contacted Kia or another Kia dealerships service dept and I also requested the contact info of the service manager. Upon getting the service manager's name and phone number, our service adviser told me the best time to contact the manager would be the following day from 8:30am to 9am. I called the service managers direct phone # just prior to 9am that day and went to voicemail. I left him a detailed message and requested he call me back at his earliest convenience. We then did not hear a thing for SIX FULL DAYS when our service adviser emailed us the following (and yes, his email was in all caps): GOOD MORNING, THIS IS xxx AT SOUTHWEST KIA. HOPE EVERYTHING IS OK, IVE CALLED MULTIPLE TIMES AND LEFT VOICEMAILS TO xxx-xxx-xxxx WHICH I THINK IS YOUR HUSBANDS PHONE NUMBER TO LET YOU KNOW YOUR CAR IS READY FOR PICK UP. After we got this email, I checked our phone's call logs with our provider. While I knew they hadn't "called multiple time" or "left voicemails", I wanted to validate we didn't miss something. And, as expected, we hadn't. Our service adviser BLATANTLY LIED about getting in touch with us. However, I can't much fault him considering his mgr doesn't even communicate with his customers. We had to insist there was an issue with our car, even after it had to be towed there. On the invoice, in the comments, it literally starts off by saying, "wife states that the car wouldnt run" (misogynist much?). They did not provide a complimentary car wash or for that matter make any attempt whatsoever at apologizing or providing some sort of appreciation for our business. Customer service at Southwest Kia does not exist. It's obvious their customer service philosophy is mis-aligned from the very top as we were treated extremely poorly by several front line employees in addition to a member of their very own management team. If anything, we hope that this review prevents someone from having a similar experience. We will not be using them again, not even to get our free oil changes for buying the car there. Use them with caution. More
by azflyer05
Employees Worked With
Jason, Jaime Gonzalez
Helpful August 11, 2017
Great service & professional Kia Rockwall was wonderful from management to the salesmen, my sales person Andrew was great, he was professional, honest & very helpful with the purc Kia Rockwall was wonderful from management to the salesmen, my sales person Andrew was great, he was professional, honest & very helpful with the purchase of my new used car. I would definitely recommend Kia Rockwall to others do to their no hassle, professional & honest approach to selling people vehicles.they welcome you in & treat you like family , just as they are a family own business. More
by Rodney Jaynes
Employees Worked With
Joey Wilhoite, James Adams, Brandon Morris, Bailee Christian, Andrew Page
August 11, 2017
We actually had a great time buying a car. As soon to be parents it was time for a larger vehicle, this seemed like a chore no one wanted to do. After spending several weeks assessing options/n As soon to be parents it was time for a larger vehicle, this seemed like a chore no one wanted to do. After spending several weeks assessing options/needs and a budget we finally made our decision and chose Southwest Kia of Rockwall as our place of business. When we arrived we were introduced to Austin and I can say we immediately hit it off at a good start. Throughout our experience Austin never seemed worried about himself but, instead our needs. Most salesmen are always worried about their needs and just want to get you in whatever they can. We browsed the lot, talked about our expectations and the dreaded financial matters. Austin was very friendly and sat with us during all our waiting periods such as the credit check, paper work, etc. we all got to know each other and I can say as a first time buyer I had absolutely no added stress thanks to Austins execellent customer service. After purchasing our Kia Soul Austin extended his gratitude to us as customers and followed up with us for the first few days to ensure we were having no unexpected problems with our new vehicle and all was well with everything else. Sincerely a super nice guy and a very solid partner in the car buying experience. We have happily recommended his services to many friends and coworkers. More
by mallettritchie
Employees Worked With
Austin Orthman
August 11, 2017
Fantastic! The experience was ABSOLUTELY hassle free. They treated us like family and have us the best deal possible. We have bought 4 Kia Souls from this dealer The experience was ABSOLUTELY hassle free. They treated us like family and have us the best deal possible. We have bought 4 Kia Souls from this dealership, WE WILL NEVERBUY FROM ANOTHER DEALERSHIP. Austin Orthman is the best. He is the brother I never had! Thank you to everyone for making our experience so stress free. More
by Kimbee
Employees Worked With
Austin Orthman
August 06, 2017
Exceeded expectations!!!! Decided to go in and look around for cars the other day at Southwest Kia of Rockwall. I'm not a big fan of car buying and have had bad experiences in Decided to go in and look around for cars the other day at Southwest Kia of Rockwall. I'm not a big fan of car buying and have had bad experiences in the past. This place was different, and so was our salesman! Austin Orthman helped us from the time he greeted us at the door until the second we drove off the lot. He explained every feature about the car to us, and answered any and all questions that we had. He was honest, straightforward, and down to earth! We enjoyed that very much, and that is hwy he earned our business. Thank you, Austin, and best of luck to you in the future!! More
by MavsFan1219
Employees Worked With
Austin Orthman
August 05, 2017
Great service I can not say enough about southwest Kia. I bought my first car from them. They made the car buying process so easy. Austin was my salesman and he did I can not say enough about southwest Kia. I bought my first car from them. They made the car buying process so easy. Austin was my salesman and he did a great job! I highly recommend seeing Austin at southwest Kia! He will do his very best to get you in what your looking for! More
by Bprince06
Employees Worked With
Austin Orthman
August 03, 2017
Awesome salesman Absolutely an awesome person . Austin made us feel welcome and was a lot of help that both my husband and I walk out with two 2017 Kia . I love my new Absolutely an awesome person . Austin made us feel welcome and was a lot of help that both my husband and I walk out with two 2017 Kia . I love my new sportage . To top it off I sent my Son to Austin . He also found a truck for my son . Thank you and really appreciate all your hard work . More
by Yolie1234
August 03, 2017
Got me an even better deal Austin and the rest of the Kia team out in Rockwall really worked hard to get my wife and I financed. Worked with our income, got us the car we most d Austin and the rest of the Kia team out in Rockwall really worked hard to get my wife and I financed. Worked with our income, got us the car we most desired. Hooked us up with free oil changes for 3 years. Made it a pleasure to revisit to fix some mistakes on our part. Can't wait for my first oil change. These people at southwest Kia really made the process comfortable and exciting. Austin personally made it a great experience with his honesty and company until the finance team set us up with the best payment plan possible. Happy to be with Kia because of him and the people backing him up. More
by Cory s.
August 03, 2017
Austin made my first car buying a wonderful experience! I recommend Austin if your looking for a new/used vehicle! My first car buying experience was awesome! Not to mention he is super friendly and down to I recommend Austin if your looking for a new/used vehicle! My first car buying experience was awesome! Not to mention he is super friendly and down to earth More
by Tristas Cleaning Service
Employees Worked With
Austin Orthman
August 01, 2017
Great car from a great place Loved the time and effort Jim put in to find me the perfect car for me... co yoo ldnt ask for a better experience at a dealership. Loved the time and effort Jim put in to find me the perfect car for me... co yoo ldnt ask for a better experience at a dealership. More
by Alan Anderson
Employees Worked With
Jim Johnson
