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Southwest Kia of Rockwall - Service Center

Rockwall, TX

4.7
313 Reviews
Call Service Center (469) 314-2005

313 Reviews of Southwest Kia of Rockwall - Service Center

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January 25, 2024

Hello. I just had the opportunity to respond. Everything was professionally handled. However, the theft installation decal was not placed on the windows. Ca More

by jmason1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Southwest Kia of Rockwall responded

Hi James, no problem! When you have a moment, please contact me below so we can assist you with your installation. Bryan Hall - General Manager - 469-887-9140

Jan 26, 2024 -

Southwest Kia of Rockwall responded

James, we appreciate your feedback and are glad to know that you had a professional experience at Southwest Kia of Rockwall. We'll certainly look into the issue with the theft installation decal and get back to you soon!

Jan 26, 2024 -

jmason1128 responded

Ok. Thank you for the response. James Mason jmason1128@sbcglobal.net

Helpful
January 17, 2024

Very courteous and reliable. Met me quickly and took care of servicing my car in a timely manner More

by Ljbrown7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Adams, service dept
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Jan 18, 2024 -

Southwest Kia of Rockwall responded

We were more than happy to help you with servicing your car! Our Southwest Kia of Rockwall team hopes to see you again later down the road.

Helpful
December 03, 2023

The staff are super efficient and always friendly. Bonus my car is also washed when it's complete. More

by anniemofpoetry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review. We are glad your time with us was a friendly and efficient experience. We hope to see you again here at Southwest Kia of Rockwall.

Helpful
November 23, 2023

Jimmy Scott (Service) is always very pleasant, friendly, a good listener, and addresses all of my requests and concerns! Enjoy working with him. More

by Kukana1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Scott
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Nov 27, 2023 -

Southwest Kia of Rockwall responded

We're delighted to know that Jimmy Scott from our service team at Southwest Kia of Rockwall has been able to address all your requests and concerns effectively. Thanks for sharing this positive feedback!

Helpful
November 16, 2023

Great customer service! Very thorough, prompt and reasonable prices! I will use Southwest Kia in Rockwall, Texas for my future repairs and service. More

by Cdeaver777
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela,
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Nov 17, 2023 -

Southwest Kia of Rockwall responded

We're glad to know you had a great experience with our team at Southwest Kia of Rockwall. We look forward to helping you with your future repairs and services!

Helpful
November 09, 2023

Professional and prices are responsible. Would recommend their dealership to everyone who is looking for good service. More

by Sébastien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Southwest Kia of Rockwall responded

Sébastien, we're glad to know you found our service at Southwest Kia of Rockwall professional and reasonably priced. Thanks for recommending us!

Helpful
November 08, 2023

Had oil change and tires rotated Brad was awesome and he called and explained everything and was super More

by pam_erwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Nov 09, 2023 -

Southwest Kia of Rockwall responded

Pam, it's great to know Brad was able to assist with your oil change and tire rotation at Southwest Kia of Rockwall. We appreciate the shout-out!

Helpful
November 02, 2023

Excellent service. Friendly and professional. Serviced my car we took it home and had a simulate problem which they corrected very quickly! More

by Donaldjmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nigal
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Nov 02, 2023 -

Southwest Kia of Rockwall responded

Donald, we're glad to know our team at Southwest Kia of Rockwall was able to quickly correct the issue with your car. Thanks for sharing your experience!

Helpful
October 25, 2023

The service department, Mr Nigel was very customer oriented. I can’t thank him enough. More

by Joyce wheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Nigel Portwood service advisor
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Oct 26, 2023 -

Southwest Kia of Rockwall responded

Hi Joyce, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia of Rockwall.

Helpful
October 23, 2023

The agent was courteous and friendly. Its however not easy to reach anyone by phone in the dealership More

by Eche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Oct 24, 2023 -

Southwest Kia of Rockwall responded

We appreciate your feedback and we're glad to know our team was courteous and friendly. We apologize for any difficulty in reaching us by phone, we'll work on improving that aspect of our service at Southwest Kia of Rockwall. Thanks again!

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