Speck Ford of Prosser

Everyone that helped us was very personable, knowledgeable, and professional. They made purchasing a car a pleasant experience. The team worked together and is an asset to the dealership, Speck knowledgeable, and professional. They made purchasing a car a pleasant experience. The team worked together and is an asset to the dealership, Specks, Ford in Prosser. More

Cristian took such great care of us with buying our new ford bronco! Such a smooth day for us. Thank you so much! We will be back! ford bronco! Such a smooth day for us. Thank you so much! We will be back! More

We will definitely be back! The service was beyond our expectations. We never felt pressured. Cruz was so helpful and took such great care of us! Thank you so much! The service was beyond our expectations. We never felt pressured. Cruz was so helpful and took such great care of us! Thank you so much! More

Amazing staff! Managers are friendly, straight forward & made my experiences all good ones! I have bought 3 cars here in the last 6 months. Wonderful crew of people Managers are friendly, straight forward & made my experiences all good ones! I have bought 3 cars here in the last 6 months. Wonderful crew of people! Highly recommend:) More

The knowledgeable professional employees make this dealership one of the best in eastern Washington. The team works together to deliver the best service possible. I recommend Prosser Speck Ford for y dealership one of the best in eastern Washington. The team works together to deliver the best service possible. I recommend Prosser Speck Ford for your next purchase. More

Our experience with Speck Ford was excellent from the minute we drove into the dealership, until we left with our new vehicle. Our sales representative, Cruz Gonzalez, was so knowledgeable, friendly and minute we drove into the dealership, until we left with our new vehicle. Our sales representative, Cruz Gonzalez, was so knowledgeable, friendly and helpful. He was very patient and answered all the many questions we had. At no time was there any pressure to purchase, which was very much appreciated. Jose Campuzano completed all the paperwork to get us on the road. He was very friendly and explained all the documents we were signing. David Gonzalez, the sales manager, took time out of his busy day to come out and meet us. We cannot praise this team of individuals enough. We have not bought a new car in a number of years, but this was by far the best experience ever! More

Easy to get an appointment. Fast did not have to wait for days to get in. Fast did not have to wait for days to get in. More

They handled several recall issues for me and did so promptly and efficiently. The only issue is that I have not yet received the documentation which was going to be send to me by text. promptly and efficiently. The only issue is that I have not yet received the documentation which was going to be send to me by text. More

This dealership is an absolute NO-GO in my experience, and I am beyond frustrated with the way this entire situation has been handled. They will tell you they “don’t sell junk” and that their vehicles and I am beyond frustrated with the way this entire situation has been handled. They will tell you they “don’t sell junk” and that their vehicles are inspected before they are sold. Based on my experience, I have a very hard time believing that. I have only driven this vehicle 5,000–6,000 miles, and it has already been in the shop THREE times. Now, it needs a new transmission. At this point, I have to seriously question what kind of inspection was actually done before this vehicle was sold to me. And the problems don't stop with the vehicle. Their warranty and the way they handle warranty claims have been an absolute nightmare. Both times I have needed warranty work involving replacement parts, it has taken 3–4 weeks just to get approval. They don't have an in-state adjuster, and no one even comes out to inspect the vehicle. Meanwhile, I'm left without my car for weeks, waiting and getting very little communication. The lack of communication has been one of the most frustrating parts of this entire experience. I shouldn't have to repeatedly call and chase people down just to find out what is happening with a vehicle I purchased from them. When you're already dealing with a major mechanical problem, the last thing you should have to do is fight for basic answers and updates. And here's the part that really got me: when I brought my concerns to them about the vehicle they sold me, instead of actually addressing the problem and taking responsibility, they tried to sell me another vehicle! Seriously? I trusted you enough to buy a vehicle the first time, and after this experience, you expect me to buy another one from you? Absolutely not. Oh, and they never even mailed me my second set of keys. A vehicle that has only been driven 5,000–6,000 miles by me should NOT have already required three trips to the shop and now need a transmission. I'm extremely disappointed, frustrated, and feel completely let down by this dealership. Do your research before buying from them. Ask questions. Get everything in writing. And think twice before purchasing their warranty. Based on my experience, I would not recommend this dealership or their warranty. Once you've lost my trust, trying to sell me another vehicle isn't going to fix the problem. More

They are always helpful no matter what you are there for. I would recommend them. I would recommend them. More