Speedway Subaru Volkswagen

Another positive! We had such a "positive" experience less than a year ago that we returned for our second buying experience. Alex is an excellent salesman, personal an We had such a "positive" experience less than a year ago that we returned for our second buying experience. Alex is an excellent salesman, personal and excited about the product he sells . He's very conscientious in wanting us to know every aspect of the car, as well as all the facts and figures in the sales negotiation. He wasn't just out for a "sale" but wanted us to be comfortable and knowledgeable about the product we purchased, that's CUSTOMER SERVICE! We highly recommend you to our family and friends. As a side note, we were pleased to see Falcone is Family friendly, with it's waiting area, and a special one for kids, great idea. Thank you for making this a pleasant, pain free experience. More

Great service as usual!!! I was at Falcone for service two days in a row.....first day was for my Outback. Just due for service and I requested a check on wiper blades. I don't I was at Falcone for service two days in a row.....first day was for my Outback. Just due for service and I requested a check on wiper blades. I don't know what Brady did, but I received new wiper blades all around compliments of Subaru. Thanks much for that!!! On day two of car service detail, I brought in my son's Forrester. Just due to service but recently had hitch installed and he was hearing a noise from the back. The guys checked things out and had to tighten something (at no charge) and all is good!! Thanks much for the great service and friendliness by all!!! T. Rader More

Great new Forester! Bought a Forester in June, pre-owned, but 2017 model. The dealer made sure it was in like new condition before we picked it up. Buying the car was als Bought a Forester in June, pre-owned, but 2017 model. The dealer made sure it was in like new condition before we picked it up. Buying the car was also hassle free. Have had body work done after it was side swiped, satisfied with the work. Have had routine maintenance done, they were remarkably quick to get me in and out! More

Excellent Service, Informative Update, Friendly Staff! Same great maintenance service! Quick and comfortable waiting room makes the time go by fast. Steve let me know about upcoming maintenance so I could Same great maintenance service! Quick and comfortable waiting room makes the time go by fast. Steve let me know about upcoming maintenance so I could prepare for the next visit. More

Defective Clock Spring I purchased a 2012 VW Tiguan from Falcone on 11 May 2016. The 2012 Tiguan currently has two active recalls, one for bubbles in the fuel and one for a I purchased a 2012 VW Tiguan from Falcone on 11 May 2016. The 2012 Tiguan currently has two active recalls, one for bubbles in the fuel and one for a defective clock spring; both are safety related. I called Falcone to schedule an appointment to have the clock spring replaced as it makes the drivers air bag inoperable along with the horn. When the vehicle was taken in, they stated it was replaced on 27 March 2016 (it appears a defective clock spring lasted 4 years while a new, non-defective clock spring only lasts 18 months). They stated it wasn't defective and sent my wife back home. I called and spoke with Dillon who was very defensive. When I explained the symptoms, he stated my wife didn't explain the symptoms (she stated she did). He then apologized and rescheduled the appointment. I asked if it would cost anything and he stated it should be covered under warranty (remember, he knew when it was replaced and the current mileage since it was just in service). I asked if that included labor and he said yes, it should. My wife returned today and she overheard the conversation why they wouldn't cover the repair... Dillon stated he didn't make the comments above. They told my wife to call VW (isn't Falcone the VW agent?). I called back and asked him why he made the comments and repeated what he said... well, tried to repeat what he said because he kept talking over me... I then asked him to shut up so I could speak and made a comment about his customer service skills and then he hung up on me. I'm currently deployed with Joint Special Operations and have completed 8 combat tours in Iraq and Afghanistan... I feel safer in Afghanistan than my wife and children feel in our VW Tiguan. Imagine driving around in a vehicle with no horn, no drivers air bag and purchasing a vehicle from a dealership that doesn't seemingly care about the safety of their clientele. The sales department and finance department at Falcone deserve 5 stars... the service department, specifically Dillon, deserves -5 stars... regretfully, in my opinion, Dillon has unilaterally degraded a once stellar review for Falcone to what should be 5 stars! More

Always timely, reliable, friendly service I got an alert to come in for routine service. I scheduled online for the exact time I needed. When I brought in the car, I got some coffee and a Long I got an alert to come in for routine service. I scheduled online for the exact time I needed. When I brought in the car, I got some coffee and a Long's doughnut and sat down in the business area to work until my service was over. I brought in my email notice to pick a gift off of the Christmas tree, and I saved 50 bucks! Brady the service guy is always great and explains everything. My sales rep, Steve, came to see me before I left, just to say hello and ask how I was doing. Falcone is just a great place to work with. Copy More

Thank you brought in my 2011 Subaru Outback 2.5 I , the battery had been replaced in January 2017 but failed in December 2017, however I had not been driving t brought in my 2011 Subaru Outback 2.5 I , the battery had been replaced in January 2017 but failed in December 2017, however I had not been driving the car and realized that I probably contributed to the problem. However, the battery was still under warranty. They not only charged the battery they replaced it with a new one at no cost to me. I was very happy with that , and realized that they had probably gone above and beyond what was necessary to help me. Thank you very much. They were polite,helpful and supportive. I truly like this dealership More

I'll always go to Falcone! I live within walking distance of another Subaru dealership. They are very nice and pleasant, but when it came to buying my car, Falcone was amazing. I live within walking distance of another Subaru dealership. They are very nice and pleasant, but when it came to buying my car, Falcone was amazing. They really work hard to meet my needs and assure that I'm pleased. When I brought the car in for service this last time, I had a long list of things I wanted to have checked that I hadn't given them when I made the appointment. Even though they had a full day of work and didn't really have time, they made time to check everything on my list. They were Awesome! The only tiny thing that annoyed me was that someone left ashes on my shift panel. Not a big deal, but a surprise given the quality of all my experiences with them. More

Falcone is my choice I had looked at 2017 Foresters on another dealer's lot, even drove one. But, my brother in law is a Falcone customer (a very pleased one) and it is cl I had looked at 2017 Foresters on another dealer's lot, even drove one. But, my brother in law is a Falcone customer (a very pleased one) and it is closer to my workplace as well. So I was pleased to find I could get a 2018, at the same price as the other dealer's 2017s, and with such a straightforward purchase process. I did have the VIP advantage but still kudos to Falcone Subaru team for a smooth straightforward and seamless purchase process! Salesperson Justin Poynter was very helpful! More

Falcone Subaru's service and attention to detail are great! I had a great experience buying a car at Falcone Subaru, in fact, it was the absolute best experience purchasing any vehicle, and I have purchased man I had a great experience buying a car at Falcone Subaru, in fact, it was the absolute best experience purchasing any vehicle, and I have purchased many vehicles from New York and California. I had the pleasure of dealing with Justin Poynter who was very professional, and polite. I chose to buy a 2018 Subaru Outback 3.6R. He showed me every feature, and detail of the Outback. He always made sure to ask me if I had any questions, was there any feature I wanted to know more about. His knowledge of the vehicle was impressive. I never felt rushed, put against the wall, or had any feeling of being uncomfortable with my purchase. Once I was approved Justin went through the process of discussing the owners manual, service requirements, all of the cars features in detail and making sure the car's settings were adjusted to my satisfaction. I have never met a sales person as honest, professional, and service oriented as Justin. He did not make me feel as if he was pushing a car on me, and satisfying his quota. He made me feel as if I was being welcomed to the Falcone Subaru family. He gave me the feeling that they were there to make sure I was taken care of not just when buying the car but if I should have any questions in the future, or issue with the car. I also had the pleasure of dealing with Moe Abbasi their business manager, who took his time to explain all the financial documents I needed to sign. I was never rushed during the entire process. All my questions were answered completely and thoroughly. Falcone Subaru is the Gold Standard of what a dealership should be. More