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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
1,028 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,028 reviews

January 20, 2025

Service department was rude and unhelpful. My SUV was returned in worst condition then when it entered. Staff were unprofessional and observed fighting with one another to speak with me and More

by CN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
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Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this review, although it wasn't a good experience we still want to know how your service went. It's disheartening to hear about the connectivity issues and the lack of solutions from our team. I understand how important reliability is, especially after such a significant investment. Your feedback is invaluable, and I encourage you to reach out to us directly at our dealership for further assistance as we want to make this right for you. Thank you for your patience as we work to resolve this matter, Safe travels!

January 19, 2025

Got me in and out quickly. Very helpful! I will be back soon when needed. More

by sfmoran14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help! Safe travels!

January 19, 2025

The service advisor, Kelly, was very helpful, courteous, and efficient in receiving the details of the problem occurring with my vehicle More

by ANISE.JEFFERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Anise, Thank you for your very kind review. We are pleased to hear that we were able to help you with your new vehicle ad keep you comfortable while you waited. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 19, 2025

Friendly people and very polite. No hesitation on getting you in your see them. Taylor with service center was very good at making several attempts to help me since we were playing p More

by pshgrappler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We strive to serve each customer with top-notch customer service, so it isn't a surprise that Taylor was able to provide you with her exceptional customer service. If there is anything else we can do to change the 3 star into 5 star please let us know, we would be happy to do so. If you have any further questions, feel free to contact us here at the dealership. Safe travels!

January 19, 2025

Respectful, not pushy, and seemingly motivated to help us find the vehicle we wanted. It was a great experience. More

by craigperkins44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I also worked with Russ in sales. Aside from Brett’s hustle to find a vehicle and make the deal, Russ is the reason we went with these guys.
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Craig, Thank you for your very kind review. We were happy to help you with your vehicle and help you get the best prices on your services. We look forward to seeing you again when your vehicle is ready for its next service. We hope that you will think of us again when you are ready to hop for a new car! Safe travels!

January 18, 2025

The service I received was great, and the customer service was very friendly and great More

by ask4hbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels!

January 18, 2025

Always been treated very well at the dealership they have always come through when I have issues with any one of my vehicles More

by jwgnr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
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Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 16, 2025

All of the staff was amazing at helping me find a perfect car for my growing family! More

by mirandakozar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Miranda, Congratulations on your new vehicle and welcome to the- Spitzer GMC Buick Family. We are honored to hear that we made the best buying car services for you and your family, we strive to offer the best prices out there. If there is anything else we can assist you with please let us know. Safe travels!

January 16, 2025

Russ Dodrill and Adam Black treated my needs for a safe vehicle sincere January 9th. I would definitely recommend. Russ Dodrill to my friends and family. More

by Jennifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Dodrill
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Jennifer, Thank you for your time and feedback and loyalty to our dealership. Russ and Adam will be overly excited to hear that you added them to your stellar review and willingness to recommend them to others, thank you. If you shall need any other assistance, feel free to contact us at our dealership. Safe travels!

January 15, 2025

Kelly was amazing ! They serviced my car in a timely matter helped me with everything I needed More

by clarissa.schmauch18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jan 16, 2025 -

Spitzer Buick GMC Parma responded

Clarissa, Thank you for your time and feedback. We are so pleased to hear that Kelly was able to provide you with top-notch customer service your way, she will also be thrilled to hear your very kind words about her, thank you. Please let us know if there is anything else we can assist you with. Safe travels!

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