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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
768 Reviews

768 Reviews of Spitzer Buick GMC Parma - Service Center

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April 25, 2025

I Will not recommend anyone to ever go to this dealership for service. I was charged a ridiculous amount of money for a tire rotation More

by CHUCK.COSTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Spitzer Buick GMC Parma responded

Chuck, Thank you for taking the time to write to us. We are very sorry to hear that your service experience with us was so a unpleasant one due to the tire rotation being a lot of money. We understand your frustration and if you would like to speak to us about this matter, please give us a call at our dealership and ask for the Service Manager, we would love to help you.

April 24, 2025

My experience was OK. However they don't make sure the little thing are complete Details More

by louisb0
Recommend Dealer
No
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Apr 28, 2025 -

Spitzer Buick GMC Parma responded

Louis, We appreciate you taking the time to write this honest review. Our entire team will be pleased to hear your very kind words and attention to detail.

April 24, 2025

Kelly always has a smile and remembers my name and keeps me in the loop with all repairs and maintenance being completed More

by JoeThompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 25, 2025 -

Spitzer Buick GMC Parma responded

Joe, thank you for leaving Kelly this wonderful review! We are delighted that Kelly consistently provides you with the A+ service that you deserve and we hope that you continue to choose us for all of your future automotive needs!

April 24, 2025

Even though Kelly Buchner was obviously very busy she still took the time to make sure my vehicle was throughly checked out and went over what needed to be done and what will need to be done in the futur More

by RAMMAC26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 25, 2025 -

Spitzer Buick GMC Parma responded

Thank you for leaving Kelly this positive review! We are glad that Kelly got your automotive needs thoroughly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 24, 2025

Expensive but good work wish they were flexible with there prices There a good dealership just expensive and they will find the problem More

by Djgohard27
Recommend Dealer
Yes
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Apr 28, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are pleased to hear that your experience with us was so pleasant just had a issue with the prices. We understand your frustration and if you would like to speak to us more on this matter, please give us a call at our dealership. We would love to help.

April 23, 2025

Did what I wanted done in a timely fashion. They're very good. Would not go elsewhere. More

by Gr8service*
Recommend Dealer
Yes
Employees Worked With
Sabrina & Dominic
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Apr 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come!

April 22, 2025

Every thing was taken care of. Had my oil change and tires rotated. And Kelly was my advisor More

by sharon.hooley1
Recommend Dealer
Yes
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Apr 23, 2025 -

Spitzer Buick GMC Parma responded

Sharon, thank you for your wonderful review! We are glad that Kelly got your automotive needs efficiently taken care of. It is our pleasure to serve you. Safe travels!

April 19, 2025

Service team is quick and very professional they take customer service as being very important to their business More

by sfino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Spitzer Buick GMC Parma responded

Fino, Thank you for your time and review. We are pleased to hear your service experience with us was so quick and convenient.

April 18, 2025

Nice people. A bit slow of service. Was uncharged for broken lugnut and am confident it was a tech mistake. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody on the list talked with me
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Apr 18, 2025 -

Spitzer Buick GMC Parma responded

KC, Thank you for your time and feedback. We are thrilled to hear that your experience at our dealership was pleasant but had a issue with the service department as you were charged for a broken lug nut. We understand your concerns and frustration and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager. We would love to help you.

April 17, 2025

Great dealership because of a trustworthy service center which performs quality work. Services my Yukon exclusively More

by Chris Schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Spitzer Buick GMC Parma responded

Chris, Thank you for your time and feedback. We are pleased to hear that we were able to fix your Yukon, quickly and conveniently. We look forward to the next opportunity to serve you again!

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