Spitzer Buick GMC Parma - Service Center
Parma, OH
345 Reviews of Spitzer Buick GMC Parma - Service Center
I came here for service for a tire change. This was the 2nd time here for the same reason. The 1st time I waited over an hour for them out to tell me I needed a whole new tire and didn't have This was the 2nd time here for the same reason. The 1st time I waited over an hour for them out to tell me I needed a whole new tire and didn't have one instocks, but it had to be ordered. My 2nd visit I waited over 2 hrs!!! I mean, how long does it take to change a tire??, This was by far the WORST experience at this dealership. Plus, no updates were given to me during the wait. I found myself walking over to the service desk to check on the progress. More
Great service! Helped me with providing great information about my vehicle and teaching me different things I didn’t know. Thank Tim ! Helped me with providing great information about my vehicle and teaching me different things I didn’t know. Thank Tim ! More
Was notified my lug nuts were bad. They are the chrome capped ones. The truck has only had 5 tire rotations and they need replaced already. I asked if they are gonna replace them with They are the chrome capped ones. The truck has only had 5 tire rotations and they need replaced already. I asked if they are gonna replace them with better ones and was told no. That’s xx. They wanted $11 each to replace them with the same cheap lug nuts. Why would I pay $220 to get lug nuts that are cheap and will wear out again in the near future. At least could have offered a better type instead of the came cheap junk. Severely disappointed with the option. I’ll replace them myself with better ones and not pay that amount for them either. More
Excellent customer service G o o d j o b . E v e r y d a y E v e r y d a y More
My tire was low on air, I pulled into the service garage, was greeted by an employee and assisted immediately. I was asked what t needed, fix a tire going flat, anything else, I had my wipers changed and was was greeted by an employee and assisted immediately. I was asked what t needed, fix a tire going flat, anything else, I had my wipers changed and was ready to go in what appeared to be within a short period of time. I will use Spitzer again and again and recommend them to others. More
Good communication, willing to negotiate a little, great experience other than the credit application process...not user friendly but the ppl were very helpful! experience other than the credit application process...not user friendly but the ppl were very helpful! More